Slonne Molina
Concord,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Project Specialist
Container Store
Walnut Creek, CA
02.2023
- Assisting with the shipment process and execution.
- Maintenance of the sales floor including replenishment and standardization.
- Assisting with sales floor product changes.
Assistant Store Manager
Sephora
San Ramon, CA
06.2024 - Current
- Team Leadership and Talent Management: Recruiting, hiring, and onboarding top talent to build a diverse team. Manage employee development through performance appraisals and real-time coaching.
- Operational Oversight: Managing daily operations, including inventory levels, staffing resources, creating effective scheduling and ensuring a safe, efficient work environment.
- Driving Performance: Monitoring Sephora's KPI's to develop and implement action plans for profitability.
- Client Experience: handling complex client complaints and overseeing loyalty programs to ensure consistent brand excellence.
- Visual Standards: Maintaining stores appearance and upholding visual merchandising guidelines.
Operations Leader
Sephora
Concord, CA
11.2023 - 06.2024
- Coaching and Development: training staff on product knowledge, brand initiatives, and service excellence.
- Driving Sales and KPI's through team collaboration and strategizing
- Ensure top tier client service
- Process shipment and all operational tasks
- Plan and execute weekly and biyearly brand updates
Sales and Service Leader
Sephora
Concord, CA
06.2023 - 11.2023
- Coaching and Development: training staff on product knowledge, brand initiatives, and service excellence.
- Driving Sales and KPI's through team collaboration and strategizing
- Ensure top tier client service
Assistant Manager – Product Operations
Old Navy
Concord, CA
07.2017 - 10.2022
- Planning and executing 100 percent all deliveries to store before store operation hours.
- Plan, prep and execute all new in-store promotions/marketing changes either weekly or biweekly.
- Plan and execute all markdowns (first and further) for all departments in the store before store hours.
- Managing/auditing store back of house inventory through InStock system.
- Replenishing the sales floor with product from shipment and back of house product.
- Managing the sales floor including associates and tracking KPIs/loyalty through the sales and service leader responsibilities and hourly goals driving positive business health and company set goals.
- Engaging with customers promoting customer satisfaction and conversion.
- Managing/coaching 2-15 associates for before operational hour tasks driving 100 percent execution.
Acting Assistant General Manager
Old Navy
Concord, CA
03.2021 - 04.2021
- Driving company and business hourly sales/KPI goals and loyalty goals through sales and service leader responsibilities.
- Planning and executing Women and Men department merchandising changes for the month of March and April.
- Creating merchandising plans for Senior Lead to execute in absence or SSL shifts. Following up with Senior Lead after execution for any flexing options or coaching moments.
- Plan all new product placement for Product Operations manager or Senior Lead utilizing the shipment DER.
- Conducting weekly merchandise meetings/walkthrough with GM utilizing the Merchandise Walkthrough Guide.
- Utilizing the Merchandise Walkthrough Guide to track divisional sales creating plans to execute merchandise moves to increase sales per division.
Business and Training Specialist
Old Navy
Turlock, CA
03.2016 - 11.2016
- Execute all staff hiring and training needs.
- Conduct all interviews with applicants.
- Manage the sales floor through sales and service leader responsibilities tracking hourly sales, KPIs and customer loyalty.
- Execute opening and closing procedures for the store.
- Execute/maintain all clearance merchandise changes and upkeep.
Education
B.A. - Fashion Merchandising
California State University
Fresno, CA05.2013
General Education Requirements - undefined
Merced Community College
Merced, CA06.2011
Skills
- Merchandising
- Customer service
- Manage business
- Manage staff
- Planning and execution of multiple tasks
- Product Knowledge
- Communication skills
- Coaching and Leading
AWARDS
April 2021 - Best Regional Photo for East Bay District, September 2021 - Hosted regional and district launch of new SOP for product operations managers.
Timeline
Assistant Store Manager
Sephora
06.2024 - Current
Operations Leader
Sephora
11.2023 - 06.2024
Sales and Service Leader
Sephora
06.2023 - 11.2023
Project Specialist
Container Store
02.2023
Acting Assistant General Manager
Old Navy
03.2021 - 04.2021
Assistant Manager – Product Operations
Old Navy
07.2017 - 10.2022
Business and Training Specialist
Old Navy
03.2016 - 11.2016
General Education Requirements - undefined
Merced Community College
B.A. - Fashion Merchandising
California State University