Stephanie Roccasalva
Columbia,IL
Summary
Customer obsessed and process driven Strategic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Growth minded, results driven problem solver who possesses high emotional intelligence and excellent interpersonal and communication skills. Proficient in strategic selling and prospecting, effective in navigating matrix organizations, and closing contracts.
Overview
16
16
years of professional experience
Work History
Account Manager
ISG, RR DONNELLEY
05.2022 - Current
- Expertly manages portfolio of 350+ accounts, maintaining substantial book of business approximately 900k
- Consistently meeting and exceeding sales quotas resulting in recognition as top-performing sales representative including Presidents Club
- Collaborates with cross-functional teams to address customer needs, onboard new customers, resolve issues, ensure exceptional customer satisfaction and deliver customized solutions that create value
- Designated by management to lead ride-alongs for team observation
- Nominated for Sales Advisory Council, reflecting leadership and excellence in sales performance
- Develops and maintains strong relationships with clients through creative outbound sales strategies including video chat, cold calling, emailing and campaigns
- Participates in sales training programs and professional development activities to enhance sales skills and stay up-to-date with industry trends
- Utilize CRM (Salesforce) to maintain accurate records, manage pipeline and track sales progress.
- Conduct regular account reviews to identify areas for improvement and ensure continued success.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Stay at Home Mom and Student
Stay At Home Mom
06.2018 - 05.2022
Senior Account Manager
Egyptian Workspace Partners
05.2016 - 06.2018
- 350K in new business sales 2017
- Averaged 30% margin on sales
- Developed and implemented team marketing strategies
- Built long term, trusted relationships with customers
- Ensured timely and successful delivery of solutions to customer needs and objectives
- Assisted customers and prospects via email, phone, online presentations, and in person meetings.
Appointment Setter and Lead Generation
Postal Benefits Group
10.2012 - 04.2016
- Generated 40 phone appointments weekly through outbound calls, emails, and other forms of communication
- Booked monthly seminars for team
- Maintained accurate and up-to-date customer information in CRM database
- Worked collaboratively with sales team members to ensure that appointments were effectively scheduled and that customer needs were met
- Conducted research on potential clients to identify new sales opportunities
- Managed multiple calendars, scheduling appointments and follow-ups in timely and organized manner
- Developed and executed customized scripts to effectively communicate with potential clients and close appointments.
Area Manager
Sumner Group DBA Copying Concepts
02.2008 - 08.2011
- Responsible for business planning and maintaining CRM, field activity, analysis of customer/prospects needs, proposal generation
- Orchestrated customer marketing strategies, design consultative recommendations, and negotiate closing strategies to win business
- Number 3 out of 19 reps for new business in 2010
- Over 100% of quota for 2011, averaging 30% margin
- Presidents Club: Earned annual company trip for 2010
- Won largest new business single account in 2009, over half million dollars in revenue
- Selected by management to join internal process improvement team where only 2 out of 20 reps were selected.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Multimedia Design And Development
DeVry University
Villa Park, ILSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Influencing Others
- Strategic Thinking
- Process Improvement
- Growth Mindset
- Sales campaigns
- Territory Growth
- Product Launches
- Team Leadership
- Business development and planning
- Negotiations
- Relationship building and management
Timeline
Account Manager
ISG, RR DONNELLEY
05.2022 - Current
Stay at Home Mom and Student
Stay At Home Mom
06.2018 - 05.2022
Senior Account Manager
Egyptian Workspace Partners
05.2016 - 06.2018
Appointment Setter and Lead Generation
Postal Benefits Group
10.2012 - 04.2016
Area Manager
Sumner Group DBA Copying Concepts
02.2008 - 08.2011
Multimedia Design And Development
DeVry University
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