Stephanie Roberts
Ronda,NC
Summary
Highly motivated and successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management for multiple companies and skills to recruit for all positions to ensure client satisfaction is being met at all times. Strong written, verbal, and organizational skills committed to adhering to relevant laws and regulations.
Overview
11
11
years of professional experience
Work History
Staffing Supervisor
The Reserves Network
12.2021 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes building a pipeline of candidates for clerical, light industrial, and professional positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with HR leadership regarding candidate salary determinations.
- Advised managers on best practices to maintain compliance with applicable laws.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Worked alongside global business leaders to deploy new training strategies.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Improved organizational filing systems for screening candidates for multiple companies and positions.
- Monitored and helped implement new employee recognition programs.
- Developed recruiting strategies to identify qualified candidates and build network.
- Created and delivered HR training to all staff for specific job assignment.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with writing job postings and job descriptions for boards.
- Managed all social media presence and content on multiple platforms
- Utilized social media analytical data and metrics to measure effectiveness. Designed new, engaging content. Developed communications and customer engagement strategies, including contests and giveaways, to enhance brand-awareness.
- Developed and implemented plans to improve recruitment process.
- Completed human resource operational requirements by scheduling and assigning employees.
- Studied job descriptions and qualifications to determine applicant requirements.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advocated for staff members, helping to identify and resolve conflicts.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Written Communications Specialist
Lowe’s Corporate Offices
06.2017 - 12.2021
- Communicated with customers, vendors, and store management via email to resolve a variety of front line inquiries.
- Extremely proficient written and verbal communication skills ensuring the highest quality of customer service satisfaction.
- Excellent presentation and negotiation skills
- Assist with complaint resolution
- Accurately document customer feedback into multiple internal systems.
- Provide order status and updates.
- Assist customers with questions or concerns regarding products and services provided by Lowe’s.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Supported public relations managers with writing, researching and preparation of materials
- Communicated company promotions, products, and services to customers to increase brand awareness and overall revenue.
Customer Care Representative
Lowe’s Corporate Offices
10.2016 - 06.2017
- Initial point of contact for customer interactions giving detailed, personalized, friendly and polite service to ensure satisfaction
- Contained and de-escalated agitated customers
- Repaired trust by providing a tailored experience that assists our clientele while still maintaining business practices that protect our brand
- Selected to be a member of the Lowe’s Dream Team for the year of 2017
Assistant Store Manager
R&J Investments
09.2011 - 10.2016
- Accountable for all hiring decisions within store. Responsibilities included ensuring all new hires completed all new hire documents and training, making hiring decisions based off of company’s current needs and demands, and ensuring all company policies and procedures are being met at all times.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail and set scheduled meetings to set and maintain goals for all store responsibilities.
- Launched staff engagement, gender diversity and cultural programs to encourage and promote a healthy work environment.
- Created and managed schedule for all employees ensuring all company needs are being met.
- Overseen all employee related concerns and day to day operations.
Education
Operations Management Training - Employee Management
TRN Corp.
Greensboro, NC03.2022
Business Leadership Certification - Business Leadership
Capstone
Raleigh, NC03.2016
High School Diploma -
North Wilkes High School
2010
Skills
- Strong verbal and personal communication skills
- Accuracy and attention to detail
- Organization and prioritizing skills
- Adaptability and ability to work under pressure
- Exceptional typing skills
- Recruitment and Staffing
- Project Recruiting
- Data Analysis
- Resume Uploading
- Training and Onboarding
- Microsoft Office
- Administrative Support
- Interviewing Clients
- Recruitment Strategy Development
- Human Resource Policies
- Client Relationship Management
- Background Checks
- Job Description Development
- Excel Spreadsheets
- New Hire Paperwork Processing
- Client Relations
- Customer Service Databases
- Kronos Timekeeping
- Candidate Pipeline Development
- Salesforce Expertise
- Employment Verification
- Employment Law
- Recruitment Management
- Eligibility Determinations
- Networking
- Employee Referral Programs
- Job Applicant Interviews
- New Hire Training
- Public Speaking
- Time Management
- Employee Performance Evaluations
- Global Recruitment
- Client Satisfaction
Timeline
Staffing Supervisor
The Reserves Network
12.2021 - Current
Written Communications Specialist
Lowe’s Corporate Offices
06.2017 - 12.2021
Customer Care Representative
Lowe’s Corporate Offices
10.2016 - 06.2017
Assistant Store Manager
R&J Investments
09.2011 - 10.2016
Operations Management Training - Employee Management
TRN Corp.
Business Leadership Certification - Business Leadership
Capstone
High School Diploma -
North Wilkes High School
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