Shaina LaVanway
Bedford,TX
Summary
- Experienced team leader, positive and coachable attitude, disciplined work ethic
- Reputation of being able to adapt and execute in any environment
- Extensive experience in customer interactions/sales/human resources establishing and retaining relationships
- Track record of success in high volume/high stakes environment
- Excellent verbal, written, and virtual communication skills
- High aptitude for learning new applications and willingness to do so
- Specific system knowledge- SAP, CIC0 expert, KAM, Workday, Salesforce
Overview
10
10
years of professional experience
Work History
HR Business Partner & Analyst
TXU Energy
Irving, TX
10.2021 - 06.2023
- Responsible for review, assignment or resolution of HR/Payroll/HRIS and other HR issues through the HR Ticketing system
- Led HR Immigration legal documentation, review, and approval process
- Partner with Senior HR Leadership on development and improvement initiatives related to standard operating procedures and programs
- Responsible for reviewing Ticket Issue trends to recommend policy/process review for specific SME's in Benefits, Payroll, HRIS, Total Rewards, or Recruitment
- Assisting SME groups on escalated Tickets and Issues to draft necessary FAQ’s for support of requestors
- Create processes, track, monitor and develop reports to support business process and policy/practice assessment in alignment of service level expectations
- Prepare accurate statistical reports to provide leadership with the information needed to make appropriate decisions regarding human resources initiatives as required
- Assist with the design and implementation of ongoing system updates (specifically in Workday and Zendesk)
Sr. Business Account Manager
TXU Energy
Irving, TX
01.2018 - 10.2021
- Strong support record with Apartment & Builder Sales team, maximizing value by closing complex deals including creation of PMA/CSA, ESI ID and Tax research, which provides documentation for TOSA and CSA Broker Payments.
- Responsible for set up, pricing, and closing profitable major account deals for Door-to-Door and Large Business sales teams
- Experience using Salesforce, SAP, KAM, ERCOT, LodeStar and TDU Portals to maintain and manage client relationships
- Manage, prioritize and complete support-related requests from multiple sales executives in a fast-paced, high pressure environment
- Collaborate with other organizations throughout TXUE to ensure customer accounts are handled efficiently and accurately.
- Responsible for accurate completion of Data loading for D2D Am team - consists of loading estimation and active usage profiles
Sales Specialist II
TXU Energy
Irving, TX
11.2016 - 01.2018
- Primary resource for exceptional pricing, product, system implementation, and value-added services knowledge.
- Consistently negotiate and close profitable energy transactions which exceeded company profit goals for small and medium businesses.
- Proficient in outbound calls, primarily focused around sales campaigns, new customer acquisition, referrals, renewals, retention, and win-back opportunities.
- Proficient in inbound calls and relationship building primarily focused on value-added products and services to grow business.
- Manage documentation and ensure all required items are collected from customers, and work hand-in-hand with account manager for accurate deal completion.
- Consistently meet deadlines and exceed quotas while managing multiple priorities in a fast paced, high stress environment.
Sales Trainer, Door to Door
TXU Energy
Irving, TX
06.2016 - 11.2016
- Responsible for creating and delivering field training with continuing education, as well as ensuring sales goals are being met.
- Support Sales Leadership in organizational goal setting and meetings
- Responsible for daily training and sales summaries, new hire evaluation, and additional training to other sales organizations.
Business Manager & Lead Sales Associate
Estee Lauder
Dallas, TX
05.2013 - 04.2016
Education
Weatherford College
Timeline
HR Business Partner & Analyst
TXU Energy
10.2021 - 06.2023
Sr. Business Account Manager
TXU Energy
01.2018 - 10.2021
Sales Specialist II
TXU Energy
11.2016 - 01.2018
Sales Trainer, Door to Door
TXU Energy
06.2016 - 11.2016
Business Manager & Lead Sales Associate
Estee Lauder
05.2013 - 04.2016
Weatherford College
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