Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Slyndair Blanc

Miramar,FL

Summary

Hardworking Customer Service Representative with 4 years of experience working with retail, sampling inbound and outbound . Trained in project and time management with extensive knowledge of consummer and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proficient Customer Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Interprete

Sutherland Global Services
02.2022 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.

CUSTOMER SERVICE AGENT

ARISE
06.2023 - 04.2024
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Created databases and spreadsheets to improve inventory management accuracy 100%
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Education

High School Diploma -

University COMPUTER
Hayti, SD
03.2009

Skills

  • Documentation and reporting
  • Sales expertise
  • Complaint resolution
  • Report preparation
  • Interpreter
  • Correspondence Composition
  • Empathetic and genuine
  • Customer Relations
  • Microsoft Office Suite proficiency
  • Client Confidentiality
  • Professional ethics
  • Client Support
  • Fluent Bilingualism
  • Interpersonal Communication
  • Cross-cultural communication

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional
French
Full Professional
CREOLE
Full Professional

Timeline

CUSTOMER SERVICE AGENT

ARISE
06.2023 - 04.2024

Interprete

Sutherland Global Services
02.2022 - Current

High School Diploma -

University COMPUTER
Slyndair Blanc