S. Lynn Paul
McKinney,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Access Representative II
Conifer Health Solutions- Centennial Medical Center
2012.09 - 2016.11
- PRN- As a PRN I gained extensive knowledge in patient access including insurance verification, outpatient and surgery registration, emergency room registration, and the hospital census.
- I provided excellent customer service in a fast-paced environment, utilizing hospital computer systems while maintaining an accuracy rating over 95 percent.
- Communicated with physicians and staff regarding patient coverage and certification for scheduled procedures.
Substitute Teacher
McKinney Independent School District
2009.10 - 2014.06
- State of Texas Certified Teacher EC-6th grade
- I taught in all elementary grades including special education, resource, early childhood, art, music, library, and physical education.
Office Manager
UT Southwestern Medical Center
2002.01 - 2003.05
- I was responsible for billing and claims preparation for Parkland Psychiatric ER, patient account management, maintaining patient records, scheduling patient appointments, physician scheduling of the Psychiatric Emergency Room, collection of payments, and insurance verification and precertification.
Insurance Coordinator Supervisor/Trainer
UT Southwestern Medical Center
2001.01 - 2002.01
- Trained and supervised staff, scheduled adequate phone coverage, tracked and analyzed phone statistics
- Created and maintained work aids for employees on computer systems, and multiple managed care contracts.
Insurance Coordinator II
UT Southwestern Medical Center
1999.06 - 2001.01
- Tracked and maintained enrollment for members
- Created and maintained spreadsheet for data analysis of yearly inpatient utilization.
Insurance Coordinator I
UT Southwestern Medical Center
1997.10 - 1999.06
- Performed telephone assessment, triage functions and crisis interventions, and referrals for managed care members requesting health services
- Coordinated aftercare casework services for high-risk patients.
Education
Alternative Teacher Certification
IteachTexas
2010
BS - Rehabilitation Studies
University of North Texas
1993
Skills
- Appointment Scheduling
- Registration Management
- Training Coordination
- Work Quality Evaluation
- Patient Education
- Insurance Verification
- Registration and Admissions
- Patient Check-In
- HIPAA Compliance
- Quality Assurance
- Fee Collection
- Insurance Billing
Timeline
Patient Access Representative II
Conifer Health Solutions- Centennial Medical Center
2012.09 - 2016.11
Substitute Teacher
McKinney Independent School District
2009.10 - 2014.06
Office Manager
UT Southwestern Medical Center
2002.01 - 2003.05
Insurance Coordinator Supervisor/Trainer
UT Southwestern Medical Center
2001.01 - 2002.01
Insurance Coordinator II
UT Southwestern Medical Center
1999.06 - 2001.01
Insurance Coordinator I
UT Southwestern Medical Center
1997.10 - 1999.06
Alternative Teacher Certification
IteachTexas
BS - Rehabilitation Studies
University of North Texas
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