Summary
Overview
Work History
Education
Skills
Languages
Timeline
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S M Hossain

Fort Lauderdale

Summary

Dynamic and dedicated professional with a proven track record at Greenland Food Mart, excelling in customer service and inventory management. Skilled in product organization and proficient with POS systems, I consistently enhanced customer satisfaction and streamlined stock replenishment processes, contributing to a well-organized and efficient sales environment.

Overview

2025
2025
years of professional experience

Work History

Stocker

Greenland Food Mart
  • Stocked shelves consistently to maintain product availability and organization.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Maintained cleanliness and safety standards throughout sales floor and storage areas.
  • Collaborated with team members to optimize product placement for enhanced customer visibility.
  • Monitored expiration dates, removing outdated items to ensure product quality and compliance.
  • Operated equipment such as pallet jacks and hand trucks for efficient stock handling.
  • Provided exceptional customer service by addressing inquiries regarding product locations and availability.
  • Received shipments, verifying contents against order invoices for accuracy before stocking items.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Picked and packed order items.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Worked with customers to pack items according to specific desires and requirements.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Safely and securely loaded items to prevent damage during transport.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Pre-assembled containers to be easily selected by packing associates.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Checked product levels and recommended new purchases.
  • Maintained store assets with effective loss prevention strategies.
  • Received new stock and input values into computer system.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Supervised and trained new staff in performing census.
  • Recorded daily activities for inventory control.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Sales Associate

Greenland Food Mart
01.2022 - 01.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization and cleanliness to ensure appealing merchandise displays.
  • Operated point-of-sale systems accurately while processing transactions efficiently.
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Learned product features and benefits to provide informed recommendations to customers.
  • Handled inventory management tasks, including restocking shelves and managing stock levels.
  • Adapted quickly to changing priorities and customer needs in a fast-paced environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Participated in training sessions to develop product knowledge and sales techniques effectively.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.

Education

Master of Arts - History

Amirabad High School
Chittagong
01.1981

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Product restocking
  • Merchandise stocking
  • Stock rotation
  • Cleaning procedures
  • Supply restocking
  • Clear communication
  • Shelving of products
  • Flexible schedule
  • Product organization
  • Pallet jack operation
  • Pallet jack handling
  • Merchandise display
  • Proper stacking and storage
  • Safety processes and procedures
  • Stockroom maintenance
  • Product labeling
  • Complex Problem-solving
  • Display assembly
  • Merchandise rotation
  • Product displays
  • Performance improvement
  • POS systems
  • Equipment monitoring
  • Loss prevention
  • Equipment cleaning
  • Front-end maintenance
  • Signing and pricing
  • Stock replenishment
  • Workstation cleaning
  • Shelf merchandising
  • Product tagging
  • Workplace organization
  • RFID scanning
  • FIFO stocking
  • Proficient with planograms and schematics
  • Storage management
  • Skilled in type equipment
  • Inventory reporting
  • Quick learner
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Stocking
  • Stocking and replenishing
  • Stock management
  • Merchandising and display
  • Cash register operations
  • Retail merchandising
  • Inventory tracking
  • Shipping and receiving
  • Storage organization
  • Packing and shipping
  • Safety procedures
  • Pallet arrangement

Languages

English
Full Professional

Timeline

Sales Associate

Greenland Food Mart
01.2022 - 01.2025

Stocker

Greenland Food Mart

Master of Arts - History

Amirabad High School

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S M Hossain