SM ZOBAYER

• Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
• Reduced accident rates through developing and enforcing strict safety policies and protocols.
• Streamlined incident reporting processes, leading to quicker response times and more thorough investigations.
• Conducted regular inspections of equipment and facilities, identifying potential hazards early on for prompt resolution.
• Collaborated with management to create a culture of safety, resulting in increased employee compliance with safety regulations.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Provided exceptional customer support, maintaining a high-resolution rate for complex technical issues.

• As Supervisor Passenger Services, effectively supervise the operations flow, from check in through boarding passengers, and assist both customers and employees in any manner required.

• Supervises, coordinates, and controls airport passenger service functions.

• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

• Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
• New hire Orientation class trainer.
• Assisted in managing workers'' compensation claims, facilitating timely resolution of cases while minimizing company costs.
• Prepare and analyze Reports.
• Developed and implemented safety programs.
• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.

• Implemented brand new Health and Safety system from scratch for newly build facility.
• Counsels employees regarding work, family, or personal problems.
• Prepares newsletter and other reports to communicate information about employee concerns and comments and organizational actions taken.
• Attends conferences and meetings, as employee-management liaison, to facilitate communication between parties.
• Maintains high levels of employee satisfaction.
• Develop and administer facility EHS management systems including employee participation, hazard analyses, risk management, emissions, emergency planning, and all other key system elements.
• OSHA Log Record keeping and workers comp.
• Trainer for New hire and vendor safety orientation.
• PPE Management.
• Job Hazard Analysis, Safety inspection.
• First aid management.
• Invoice processing.

• Customer service complains management.
• Feedback customers regarding complain.
• Customer service satisfaction survey.
• Overall team performance management.
• KPI Management.