Smaily Nunez
Fort Lauderdale,FL
Summary
- Excellent interpersonal skills and uncommon ability to relate with and satisfy all kinds of customers.
- Exceptional ability to effectively multi-task several complex assignments with tight deadlines.
- Possess a strong work ethic and commitment to customer service excellence.
- Proven ability to perform detailed work and maintain attention to detail.
- Ability to work under pressure and/or frequent interruptions.
- Proficient in using word, excel, power point, outlook, amongst others.
Overview
8
8
years of professional experience
Work History
Hairstylist
Styles N` Smiles
12.2019 - Current
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Maintained regular client list and successfully handled walk-in customers.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Resolved guest complaints about service or style.
- Used social media platforms to promote salon and services.
Admissions Representative
Hollywood Institute Of Beauty Careers
08.2020 - 01.2021
- Coded data from participant interviews.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Supported diversity initiatives within the institution by implementing inclusive recruitment practices aimed at underrepresented populations.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
Receptionist and Stylist Assistant
Moda Hair Design & Spa
09.2018 - 02.2020
- Prepare clients ready for hair coloring treatments. -Shampooing hair before services are provided. -Clean stylist’s work station before and after each appointment. -Answering / directing phone calls. -Setting appointments for clients. -Take payments for services provided. -File paperwork. -Greet and assist all walk-in customers.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
Hair stylist
Hair Cuttery
03.2017 - 01.2020
- Cut, color, and style hair according to client’s requests. -Sanitize tools. -Shampooing hair. -Cleaning work station / chair before and after every client.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Demonstrated thorough knowledge of all salon products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Recorded notes for future reference about customer preferences and services delivered.
Receptionist
Kenida New Looks
10.2017 - 07.2018
- Answering / directing phone calls. -Setting appointments for clients. -Take payments for services provided. -File paperwork. -Greet and assist all walk-in customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Reduced incoming call response time by implementing an effective call routing system.
Assistant Manager
Urban Planet
03.2016 - 09.2017
- Counting register till -Assisting customers in processing returns and exchanges -Scheduling employees.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Licensed Cosmetologist -
American Institute
Coconut Creek, FL09.2017
High School Diploma -
Piper High School
Sunrise, FL06.2017
Skills
- Thermal styling
- Strong leader
- Word Processing
- Scalp Care
- Decision-Making
- Service Marketing
- Outstanding client retention
- Sanitation Practices
- Cash Register Operation
- Sales expertise
- Knowledge of color space theory
- Styling Suggestions
- Social Media Promotion
- Shampooing and Conditioning
Languages
Spanish
Native or Bilingual
Timeline
Admissions Representative
Hollywood Institute Of Beauty Careers
08.2020 - 01.2021
Hairstylist
Styles N` Smiles
12.2019 - Current
Receptionist and Stylist Assistant
Moda Hair Design & Spa
09.2018 - 02.2020
Receptionist
Kenida New Looks
10.2017 - 07.2018
Hair stylist
Hair Cuttery
03.2017 - 01.2020
Assistant Manager
Urban Planet
03.2016 - 09.2017
Licensed Cosmetologist -
American Institute
High School Diploma -
Piper High School
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