Sarah Andersen
Tualatin,OR
Summary
Accomplished Administrative Professional with a proven track record. Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in sales environment. Brings understanding of effective communication and relationship-building techniques, essential for success in this role. Ready to use and develop customer engagement and problem-solving skills in Sales Advisor role.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
The Ackerly At Timberland
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Front Desk Receptionist
The Ackerly At Timberland
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Human Resource and Benefits Administrator
Andersen Mechanical Inc
06.2017 - 03.2024
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Played active part in annual negotiations with providers.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Fostered strong relationships with benefits providers, negotiating cost-effective contracts that enhanced overall benefits package.
Payroll Specialist
Irvine Unified School District-Distinct Office
06.2004 - 12.2012
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Reviewed time records for 500 plus employees to verify accuracy of information.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Audited timesheets and payroll records for accuracy.
Education
No Degree - Accounting And Business Management
Saddleback College
Mission Viejo, CASkills
- Time management
- Dedicated team player
- Brand awareness
- Relationship building
- Interpersonal communication skills
- Product and service knowledge
- Contact follow-up
Timeline
Administrative Assistant
The Ackerly At Timberland
08.2024 - Current
Front Desk Receptionist
The Ackerly At Timberland
03.2024 - Current
Human Resource and Benefits Administrator
Andersen Mechanical Inc
06.2017 - 03.2024
Payroll Specialist
Irvine Unified School District-Distinct Office
06.2004 - 12.2012
No Degree - Accounting And Business Management
Saddleback College
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