Stacy E. Mann
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fuel Transport Dispatch
EH Wolf & Sons
07.2024 - Current
- Ensured on-time deliveries for customer satisfaction by maintaining strong communication and coordination between dispatch and drivers.
- Assisted in training new drivers, sharing expert knowledge on best practices for efficient fuel transport operations.
- Ensure the safety of transported hazardous materials, adhering to all federal and state regulations to minimize accidents and incidents.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Meticulously documented trip logs, fuel records, and required paperwork for accurate reporting and inventory tracking purposes.
Account Management
Rupp Transport
01.2024 - Current
- Streamlined account management within the company utilizing excel and bill of lading procedures.
- Contributed to better customer retention through dedicated account management and timely billing.
- Improved client retention rates with proactive account management and personalized customer solutions.
- Implemented new account management tools, improving team efficiency and organization.
Crisis Intervention Specialist
Washington County
02.2022 - 05.2024
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Correctional Officer
Washington County Jail
04.2020 - 02.2022
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Armored Security Guard
Thillen's Inc
12.2019 - 04.2020
- Implemented best practices for cash handling procedures, resulting in improved security measures and reduced risk of theft or fraud.
- Safeguarded company assets by adhering to strict security protocols during transportation, storage, and processing of cash.
- Identified potential issues in the cash room process and proposed solutions for improvement.
- Handled cash transactions accurately, maintaining proper records of daily deliveries and pick ups.
Package Handler & Services
United Parcel Services
05.2016 - 02.2020
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Bartender
Water Street Pub
05.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Stay at Home Mom
Stay at Home Mom
11.2015 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
Lead Sales
Dollar General
06.2015 - 11.2015
- Trained new hires on best practices for achieving success in the role of Lead Sales Specialist.
- Collaborated with operations and management team to prepare and lead sales presentations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stay at Home Mom
Stay at Home Mom
07.2010 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
Office Manager and Customer Service
Sunburst Apparel
10.2009 - 07.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Service Representative
M&I Bank
09.2007 - 10.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Sociology and Criminal Justice
Ashford University
San Diego, CA11.2019
Associate of Applied Science - Criminal Justice
Fox Valley Technical College
Appleton, WI05.2007
Skills
- Strong communication skills
- Professionalism and punctuality
- Time management
- Multitasking
- Stress tolerance
- Route planning
- Conflict resolution
- Load securing techniques
- Emergency response training
- Accurate record keeping
- Teamwork and collaboration
- Problem-solving
Certification
- Jail Officer Recruit Academy, Fox Valley Technical College, Appleton, WI, Completed02/2021
- Wisconsin OC Certification, Fox Valley Technical College, Appleton, WI, Issued02/2021
- First Aid CPR, Fox Valley Technical College, Appleton, WI, Issued02/2021
- Taser X26 Certified, Axon Academy, West Bend, WI, Issued01/2021
- Wisconsin Police Recruit Academy, Fox Valley Technical College, Appleton, WI, Completed01/2007
Timeline
Fuel Transport Dispatch
EH Wolf & Sons
07.2024 - Current
Account Management
Rupp Transport
01.2024 - Current
Crisis Intervention Specialist
Washington County
02.2022 - 05.2024
Correctional Officer
Washington County Jail
04.2020 - 02.2022
Armored Security Guard
Thillen's Inc
12.2019 - 04.2020
Bartender
Water Street Pub
05.2018 - 01.2020
Package Handler & Services
United Parcel Services
05.2016 - 02.2020
Stay at Home Mom
Stay at Home Mom
11.2015 - 05.2016
Lead Sales
Dollar General
06.2015 - 11.2015
Stay at Home Mom
Stay at Home Mom
07.2010 - 06.2014
Office Manager and Customer Service
Sunburst Apparel
10.2009 - 07.2010
Customer Service Representative
M&I Bank
09.2007 - 10.2009
Bachelor of Science - Sociology and Criminal Justice
Ashford University
Associate of Applied Science - Criminal Justice
Fox Valley Technical College
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