Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ray Nordlinger

Victor
Charlottesville,VA

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Lead Sales Associate

Virginia ABC
11.2022 - Current
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Conducted regular competitor analyses for better understanding of the market landscape and positioning.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Shoe Department Lead

Sears
01.2016 - 04.2019
  • Implemented visual merchandising strategies to attract customers and boost sales.
  • Mentored junior staff, improving overall team performance and efficiency.
  • Prepared weekly schedules for department staff while keeping within budget constraints, maximizing productivity without sacrificing quality of service.
  • Ensured all employees adhered to company policies, including dress code standards and workplace safety guidelines.
  • Coordinated with other departments to ensure seamless integration of promotions and inventory updates.
  • Collaborated with store management to develop promotional events and special offers.
  • Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
  • Streamlined inventory management for better organization and easier access to products.
  • Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
  • Implemented loss prevention techniques, reducing instances of theft within the department significantly.
  • Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
  • Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
  • Oversaw departmental compliance with OSHA regulations ensuring a safe working environment for all employees.
  • Collaborated closely with human resources during recruiting process resulting in successful hires who contributed positively to the team dynamic.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty
  • Maintained a clean and organized department, promoting a pleasant shopping environment for customers
  • Implemented visual merchandising strategies to attract customers and boost sales
  • Streamlined inventory management for better organization and easier access to products
  • Assessed employee performance through regular evaluations offering constructive feedback that led to improved skills among team members
  • Assisted customers with finding the perfect shoe fit, enhancing their shopping experience
  • Coordinated with other departments to ensure seamless integration of promotions and inventory updates

Menswear Manager

Daffy's Department Store
01.2006 - 12.2015
  • Assisted in budget planning and expense tracking for the menswear department, contributing to overall store financial growth.
  • Collaborated with buyers to select merchandise assortment that aligned with current market trends and customer preferences.
  • Fostered positive working relationships with suppliers to ensure timely delivery of shipments and resolve any discrepancies promptly.
  • Generated repeat business by building strong relationships with clients and maintaining exceptional service standards.
  • Established a loyal client base through excellent customer interactions, including providing knowledgeable product information and being attentive to their needs.
  • Achieved customer satisfaction by providing personalized styling recommendations and assisting with fit adjustments.
  • Maximized profitability by analyzing sales data to identify high-performing products and make informed decisions on pricing strategies
  • Boosted store performance with targeted marketing campaigns and promotional events to attract new customers
  • Increased sales by implementing effective merchandising strategies and optimizing store layout
  • Reduced shrinkage rates by implementing strict loss prevention policies and conducting regular audits of store inventory
  • Collaborated with visual merchandising team in creating eye-catching window displays that attracted new customers and increased sales
  • Generated repeat business by building strong relationships with clients and maintaining exceptional service standards

Education

Bachelor of Arts - Communications/Education

University of North Carolina At Chapel Hill
Chapel Hill, NC
01.1981 - 05.1985

Skills

Staff Supervision

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Timeline

Lead Sales Associate

Virginia ABC
11.2022 - Current

Shoe Department Lead

Sears
01.2016 - 04.2019

Menswear Manager

Daffy's Department Store
01.2006 - 12.2015

Bachelor of Arts - Communications/Education

University of North Carolina At Chapel Hill
01.1981 - 05.1985

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