Sylinda Smart
Palisade,CO
Summary
Astute Loan Processor bringing 17 years of experience in mortgage and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between operations and customer.
Manage high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Dedicated to meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Processor
Supreme Lending
Dallas, TX
06.2020 - 04.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA, CONV and DPA loans.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Completed denial and cancellation procedures on applicable files.
- Oversaw file input in mortgage software and grant-specific software.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Consulted with outside vendors to identify and resolve loan closing issues.
Operations Assistant, Mortgage Loan Processor
Mortgage Solutions Financial
Colorado Springs, CO
05.2017 - 06.2020
- Supported other operational teams with financial transactions and account maintenance.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Oversaw file input in mortgage software and grant-specific software.
- Prepared file for final clear-to-close by branch management.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA, CONV and DPA loans.
- Evaluated approvals against established bank and government lending standards.
- Coordinated closing process with attorneys, title companies and government clerks.
Operations Assistant, Mortgage Loan Processor
Caliber Home Loans
Grand Junction, CO
06.2016 - 05.2017
- Supported other operational teams with financial transactions and account maintenance.
- Created strong working relationships with advisors, assistants and Caliber support staff.
- Communicated with operations to identify additional responsibilities and tasks.
- Attended meetings to understand shift production schedule.
- Supported operations during lunches, breaks and coverage for open positions.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Oversaw file input in mortgage software and grant-specific software.
- Prepared file for final clear-to-close by branch management.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA and DPA loans.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Evaluated approvals against established bank and government lending standards.
- Coordinated closing process with attorneys, title companies and government clerks.
Loan Originator Assistant, Mortgage Loan Processor
Guild Mortgage Company
Grand Junction, CO
01.2015 - 06.2016
- Created strong working relationships with advisors, assistants and Guild support staff.
- Supported other operational teams with financial transactions and account maintenance.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Set up and completed loan submission packages.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Oversaw file input in mortgage software and grant-specific software.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA, CONV and DPA loans.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
Disclosure Desk Associate
Bay Equity
Grand Junction, CO
08.2014 - 01.2015
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided mortgage disclosures to customer with home loan changes.
- Maintained excellent attendance record, consistently arriving to work on time
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 20 calls per day.
Mortgage Loan Processor
UniFirst Mortgage
Grand Junction, CO
07.2013 - 06.2014
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 30 calls per day.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, USDA, CONV and DPA loans.
Home Finance, Customer Service Representative
Colorado Housing And Finance Authority
Grand Junction, CO
06.2008 - 12.2012
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. In addition managed over 50 calls per day.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promptly responded to inquiries and requests from prospective customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
Education
Certificate of Completion - Diversity And Differences, Money Management
CHFA University
Denver, CO07.2009
Certificate of Comletion - Leadership Training, Peer Counseling
CHFA University
Denver, CO07.2008
High School Diploma -
West River Academy
San Clemente, CA01.2000
Skills
- Financial Data Collection
- Government Standards
- Loan Information Recording
- Digital Applications
- Appraisal Verification
- Federal Statutes
- Credit Applications
- Customer Communication
- Loan Records Filing and Maintenance
- Loan Paperwork
- Credit Verification
- Title Abstracts
- Lending Software Systems
- Insurance Forms
- Real Estate Title Concepts
- Government Lending
Accomplishments
Furthermore experienced in Marketing, Operational Management and passed Entrepreneur of a thriving business.
Timeline
Mortgage Loan Processor
Supreme Lending
06.2020 - 04.2022
Operations Assistant, Mortgage Loan Processor
Mortgage Solutions Financial
05.2017 - 06.2020
Operations Assistant, Mortgage Loan Processor
Caliber Home Loans
06.2016 - 05.2017
Loan Originator Assistant, Mortgage Loan Processor
Guild Mortgage Company
01.2015 - 06.2016
Disclosure Desk Associate
Bay Equity
08.2014 - 01.2015
Mortgage Loan Processor
UniFirst Mortgage
07.2013 - 06.2014
Home Finance, Customer Service Representative
Colorado Housing And Finance Authority
06.2008 - 12.2012
Certificate of Completion - Diversity And Differences, Money Management
CHFA University
Certificate of Comletion - Leadership Training, Peer Counseling
CHFA University
High School Diploma -
West River Academy
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