Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Suzanne Beatty

Suzanne Beatty

Buffalo,United States

Summary

Motivated individual with experience in customer service, sales, building a team & customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Organizing/Campaign position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Union Organizing & avariety of campaigning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Consultant & Advocate with extensive experience in customer service. Highly organized professional establishes relationships with customers & colleagues. Stays calm under pressure.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Consultant

Primerica
04.2020 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and virtual requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance with selecting products.

Travel Consultant

Rising Sun Travel Consulting
01.2016 - 03.2020
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Mexico and Portugal.
  • Recruited, trained, & supported new agents to help ensure retention.

Telemarketer

Weed Man Lawn Care
02.2012 - 04.2016
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Scheduled appointments for representatives to perform service.

Telesales Representative

Global Mortgage Services
02.2007 - 02.2012
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Recorded contact information of customers and potential customers in internal database.
  • Outgoing cold calls helping customers refinance mortgages

Paralegal Intern

Erie County Bar Volunteer Lawyers Project
09.2006 - 01.2007
  • Conferred with clients and other involved parties to gather and track case information in person, via phone or in writing.
  • Managed client invoicing and schedules
  • Assisted lawyers with materials preparation for internal and external training events.
  • Conducted legal research & learned basic clerical skills.

Telesales Agent

Creative Marketing Strategies
12.2002 - 01.2005
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Attained sales target bonuses on weekly basis.

Education

Regents Diploma - General Studies/ Focus On English & Art

West Seneca West Senior High School, West Seneca, NY

Associate Of Applied Science - Paralegal Studies

Bryant And Stratton College, Getzville, NY
01.2005
  • Professional development completed in Law Office Management
  • Continuing education in Criminal Law & Procedure
  • Completed professional development in Career Management
  • Completed January 2007
  • Member of ACLU, Planned Parenthood, & National Coalition To Abolish The Death Penalty

Skills

  • Sales Proposal Creation
  • Sales and Marketing
  • Customer Oversight
  • Project Management
  • B2B Sales
  • Contract Negotiation and Closing Tactics
  • Time Management
  • Lead Generation
  • Product and Service Knowledge
  • Customer Relationship Management
  • Web Technologies and Services
  • Referral Generation
  • Persuasive Communication
  • Industry Trends
  • Promotional Campaigns
  • Special Requests
  • Prospecting Skills
  • Persuasive Negotiations
  • Inbound and Outbound Calling
  • Strategic Negotiations
  • Recruiting & retaining employees
  • Outreach Initiatives
  • Online Marketing
  • Strategic Planning
  • Contact Management Systems
  • Suggestive Selling
  • Lead Prospecting
  • Strategic Selling
  • Corrective Actions
  • Cold Calling
  • Privacy and Confidentiality
  • Consultative Selling Techniques
  • Appointment Booking
  • Acquire New Business
  • Effective Listening and Communication
  • Quotes Coordination
  • Outbound Telemarketing
  • Detail Drawings
  • Case Studies
  • Effective Scheduling
  • Administering Social Media Accounts
  • Prospecting and Cold Calling
  • Campaign Support
  • Offer Negotiations
  • Active Learning
  • Promote Products

Languages

Spanish
Limited Working
Italian
Elementary

Certification

  • Licensed Life & Health Agent - 2020
  • Certified Travel Agent- trained by ,Archer Travel -2016
  • New York State Anti-Money Laundering Training - 2020

Timeline

Sales Consultant - Primerica
04.2020 - Current
Travel Consultant - Rising Sun Travel Consulting
01.2016 - 03.2020
Telemarketer - Weed Man Lawn Care
02.2012 - 04.2016
Telesales Representative - Global Mortgage Services
02.2007 - 02.2012
Paralegal Intern - Erie County Bar Volunteer Lawyers Project
09.2006 - 01.2007
Telesales Agent - Creative Marketing Strategies
12.2002 - 01.2005
West Seneca West Senior High School - Regents Diploma, General Studies/ Focus On English & Art
Bryant And Stratton College - Associate Of Applied Science, Paralegal Studies
Suzanne Beatty