Smeralda Charles
Summary
Motivated and detail-oriented professional with hands-on experience in community engagement, customer service, and research support. Proven ability to assist in organizing and executing educational programs, providing high-quality customer service, and supporting research initiatives.
Overview
6
6
years of professional experience
Work History
Library Assistant
Emory University— Woodruff Library
07.2024 - 05.2025
- Responsible for stocking and organizing books, ensuring accurate placement and easy access for patrons.
- Assisted in maintaining inventory of library materials, ensuring all items were properly cataloged and shelved.
- Helped manage library displays and ensure resources were up-to-date and accessible to users.
Program Assistant
Emory University— Empowering First
09.2023 - 12.2023
- Assisted in organizing and coordinating events and workshops for first-generation college students.
- Collaborated with program staff to track student progress and offer individualized support when needed.
- Communicated with students to ensure they had the tools and resources to navigate college life successfully.
Research Assistant
Miami Dade College - Wolfson Campus
08.2021 - 09.2022
- Conducted experiments to test various solvent ratios and determine the most efficient combination for extracting lipids from Lemna minor and Egeria Densea.
- Recorded and analyzed experimental data, ensuring accuracy in measurements and consistency in observations.
Customer Service
METRO BY T-MOBILE
01.2021 - 05.2022
- Provided high-quality customer support via phone, assisting with product inquiries, troubleshooting, and billing issues.
- Documented customer interactions, ensuring accurate records for follow-up and service improvement.
Intern
Unique Kids Preschool
06.2019 - 07.2019
- Fostered positive relationships with children, encouraging social skills and good behavior.
- Supported the daycare staff with daily routines, including feeding, changing, and helping children with their personal needs.
Education
Bachelor - Chemistry
Emory University
Atlanta, GA05.2025
Associate Degree - Chemistry
Miami Dade College
Miami, FL01.2022
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL01.2020
Skills
- Communition
- Leadership & Mentorship
- Teamwork
- Problem Solving
Accomplishments
- Certified Medical Assistant (CMAA)
- Inside Washington Seminar, The Washington Center – Completed in 2022
Honors and Awards
Servant of Friends Scholarship (2020)
Languages
English
French
Spanish
Timeline
Library Assistant
Emory University— Woodruff Library
07.2024 - 05.2025
Program Assistant
Emory University— Empowering First
09.2023 - 12.2023
Research Assistant
Miami Dade College - Wolfson Campus
08.2021 - 09.2022
Customer Service
METRO BY T-MOBILE
01.2021 - 05.2022
Intern
Unique Kids Preschool
06.2019 - 07.2019
Bachelor - Chemistry
Emory University
Associate Degree - Chemistry
Miami Dade College
High School Diploma -
North Miami Beach Senior High School
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