S M FUAD
New York,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Senior Executive HR and Admin
CDPAP Home Care Service Inc.
10.2023 - Current
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Billing from Insurance
- Running Payroll for Care givers
MARKETING COORDINATOR
MACES
07.2021 - 03.2023
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Planned and executed internal and external marketing events.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Organized logistics for marketing strategy meetings.
- Boosted sales by designing and executing creative email marketing campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Orchestrated trade show appearances and presentations, showcasing company products to potential clients and partners.
- Improved customer satisfaction by promptly addressing inquiries and concerns via social media and email.
- Optimized budget allocations for marketing campaigns, maximizing return on investment.
- Boosted brand visibility on social media platforms by designing and implementing targeted marketing campaigns.
DIGITAL MARKETING MANAGER
MEDIUSWARE Ltd.
03.2021 - 06.2021
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that effectively promoted products and services.
- Continuously monitored digital trends to identify new opportunities for leveraging emerging technologies in strategic marketing efforts.
- Improved customer engagement by conducting regular surveys, analyzing feedback, and making necessary adjustments to digital marketing efforts.
- Enhanced lead generation with targeted pay-per-click advertising and optimized landing pages.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Maximized email marketing effectiveness by segmenting lists, personalizing content, and monitoring key performance indicators.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Streamlined marketing operations by introducing project management tools and automating repetitive tasks.
- Implemented innovative video marketing campaigns that showcased key product features and drove increased audience engagement.
- Developed insightful reports for senior leadership using web analytics data to inform future digital marketing decisions.
- Analyzed market trends to inform and adjust digital marketing strategies, staying ahead of industry shifts.
- Facilitated partnerships with influencers and content creators, expanding brand reach and authenticity.
- Developed and executed online marketing campaigns, significantly enhancing customer engagement.
- Managed digital advertising budgets efficiently, maximizing ROI across all campaigns.
- Improved customer loyalty by developing engaging loyalty programs and personalized marketing initiatives.
- Optimized mobile marketing efforts, catering to growing segment of users accessing content on go.
DIGITAL MARKETING MANAGER
TEXORT
07.2017 - 02.2021
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that effectively promoted products and services.
- Continuously monitored digital trends to identify new opportunities for leveraging emerging technologies in strategic marketing efforts.
- Improved customer engagement by conducting regular surveys, analyzing feedback, and making necessary adjustments to digital marketing efforts.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Enhanced lead generation with targeted pay-per-click advertising and optimized landing pages.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Maximized email marketing effectiveness by segmenting lists, personalizing content, and monitoring key performance indicators.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Streamlined marketing operations by introducing project management tools and automating repetitive tasks.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Implemented innovative video marketing campaigns that showcased key product features and drove increased audience engagement.
- Developed insightful reports for senior leadership using web analytics data to inform future digital marketing decisions.
- Analyzed market trends to inform and adjust digital marketing strategies, staying ahead of industry shifts.
- Facilitated partnerships with influencers and content creators, expanding brand reach and authenticity.
- Developed and executed online marketing campaigns, significantly enhancing customer engagement.
- Enhanced user experience on company website, leading to increased time spent on site and conversion rates.
- Oversaw website redesign projects, improving navigation and aesthetic appeal, which in turn boosted brand perception.
- Managed digital advertising budgets efficiently, maximizing ROI across all campaigns.
- Streamlined email marketing processes, achieving higher open and click-through rates.
- Improved customer loyalty by developing engaging loyalty programs and personalized marketing initiatives.
- Leveraged data-driven insights to make strategic decisions, significantly improving marketing effectiveness.
- Conducted A/B testing on various digital platforms to refine marketing messages and strategies.
- Optimized mobile marketing efforts, catering to growing segment of users accessing content on go.
- Implemented cutting-edge analytics tools to better understand customer behavior and preferences.
- Negotiated with vendors and service providers to secure advantageous terms, reducing costs without compromising quality.
- Elevated brand visibility across digital platforms by spearheading comprehensive social media strategies.
- Coordinated with sales teams to create cohesive marketing messages that improved lead quality and quantity.
- Led cross-functional teams to deliver digital marketing projects, ensuring alignment with overall business goals.
- Guided digital marketing team through mentoring and professional development opportunities, elevating team capabilities.
- Curated compelling content for various digital platforms, enhancing brand storytelling and audience connection.
- Boosted organic search rankings with meticulously planned and implemented SEO strategies.
- Tailored marketing messages to different audience segments, improving relevance and engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Devised content strategy to effectively engage target audiences.
- Improved website visibility through development and implementation of SEO strategies.
- Optimized email campaigns to increase open and click-through rates.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Wrote and distributed press releases to increase brand visibility.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Event planning and execution with different companies.
Corporate Marketing Officer
HAMKO
01.2016 - 01.2017
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Created engaging content for email marketing campaigns, increasing open rates and conversions.
- Managed social media channels to boost online presence and engagement with consumers.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
- Developed innovative and targeted collateral to support overall branding objectives.
- Optimized website content for search engines, enhancing visibility and organic traffic.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
- Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
- Consulted with product development teams to enhance products based on customer interest data.
CUSTOMER MANAGER
GRAMEENPHONE
01.2013 - 01.2016
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Organized regular events aimed at fostering stronger relationships between customers and the company.
- Increased customer retention rates by implementing loyalty programs and personalized marketing strategies.
- Championed initiatives aimed at improving overall customer experience across all touchpoints.
- Maximized revenue opportunities by upselling additional products or services during client interactions when appropriate.
- Managed customer accounts for optimal performance, ensuring timely payments and maintaining accurate records.
- Analyzed customer feedback data to identify areas for improvement and implemented targeted initiatives.
- Established a dedicated support team responsible for managing high-profile clients, ensuring their needs were met consistently.
- Leveraged market research insights to tailor product offerings more effectively based on industry trends and customer preferences.
- Negotiated contracts with vendors to ensure maximum benefits for our customers while balancing company profitability.
- Conducted regular training sessions for team members to improve their skills in handling customer issues.
- Streamlined customer service processes to reduce response times and increase efficiency.
- Collaborated with other departments to develop solutions for cross-functional challenges affecting customers.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed department call volume of 120 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Education
Masters of Science - Data Analytics - Business
Touro University
3 Times Sq, New York, NY 1003601.2026
BBA - Marketing
East West University
Aftabnogor, Dhaka 121901.2015
Higher Secondary Certificate (HSC) - Science
National Ideal College
01.2009
Secondary School Certificate (SSC) - Science
Motijheel Model High School & College
01.2007
Skills
- Human resource
- Compliance
- HHA Software
- Billing
- Payroll
- Digital Marketing Strategies
- Digital Branding
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- Social Media Marketing (SMM)
- Google Analytics
- Google Tag Manager
- Online Business Development
- Content Marketing
- Facebook Ad
- Paid Social Media
- Google Ads
- Customer Service Analyst
- Operations Management
- Report Preparation
- Cross-functional Team Coordination
- Staff Management
- Mail handling
- Project Management
- Administrative Support
- Procedure Implementation
- Operational leadership
- Corporate Communications
- Expense Reporting
- Policy Development
- Business Planning
- Strategic Planning
- Technical Support
- Human Resources Management
- Schedule Management
- Business Development
- MS Office
- Computer Skills
- Multitasking Abilities
- Time Management
- Decision-Making
- Documentation And Reporting
- Analytical Thinking
- Team Leadership
- Problem Resolution
- Process Improvement
- Training and Development
- Customer Service
- Administration and Reporting
- Cost Control
- Employee Coaching and Mentoring
- Customer Relationship Management
Mainobjective
To work with a better partner to make a better future
Maininterests
- Cooking
- Hang out
- Movies & Series
- Playing Guitar
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Senior Executive HR and Admin
CDPAP Home Care Service Inc.
10.2023 - Current
MARKETING COORDINATOR
MACES
07.2021 - 03.2023
DIGITAL MARKETING MANAGER
MEDIUSWARE Ltd.
03.2021 - 06.2021
DIGITAL MARKETING MANAGER
TEXORT
07.2017 - 02.2021
Corporate Marketing Officer
HAMKO
01.2016 - 01.2017
CUSTOMER MANAGER
GRAMEENPHONE
01.2013 - 01.2016
Masters of Science - Data Analytics - Business
Touro University
BBA - Marketing
East West University
Higher Secondary Certificate (HSC) - Science
National Ideal College
Secondary School Certificate (SSC) - Science
Motijheel Model High School & College
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