Sydney Grass
Honolulu,HI
Summary
Laboratory Professional experienced in phlebotomy, laboratory operations, and workflow improvement. Achieved operational efficiency through team leadership and employee coaching while maintaining regulatory compliance and enhancing patient care. Focused on leveraging analytical thinking and problem resolution skills in diverse environments.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Laboratory Supervisor
Diagnostic Laboratory Services
Honolulu, HI
06.2025 - Current
- Oversaw diagnostic testing workflow across laboratory service teams to ensure timely and accurate results.
- Mentored laboratory staff to enhance skill development and overall team competency.
- Monitored quality control records and enforced laboratory procedures.
- Ensure compliance with safety and quality standards.
- Coached and supported laboratory staff.
- Coordinated scheduling, training, and workflow improvements to optimize laboratory operations.
- Managed laboratory operations across multiple sites.
Intake Support Specialist
Owensboro Health
Owensboro, KY
01.2025 - 05.2025
- Executed phlebotomy and processed specimens to ensure accurate diagnostic results.
- Delivered compassionate support to patients during treatment.
- Facilitated patient intake at Owensboro Health through effective use of electronic health record systems and workflows.
- Confirmed insurance coverage and updated demographic information for new patient registrations to streamline the intake process.
- Executed specimen processing to prepare samples for accurate laboratory analysis.
Travel Associate
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
05.2024 - 11.2024
- Coordinated Penn State Health travel arrangements for patients, staff, and visitors.
- Booked flights, lodging, and ground transportation through approved travel systems.
- Applied Milton S. Hershey Medical Center travel policies during every reservation.
- Provided exceptional customer service through prompt issue resolution and meticulous attention to detail, enhancing client satisfaction.
- Executed inpatient and outpatient phlebotomy to ensure accurate sample collection for diagnostic testing.
Travel Associate
Redmond Regional Medical Center
Rome, GA
02.2024 - 05.2024
- Created a supportive work culture by actively sharing travel tips and insights with team members.
- Coordinated patient transports across Penn State Health Milton S. Hershey Medical Center units.
- Escorted patients safely to imaging, procedures, and discharge areas.
- Assisted patients in navigating to imaging and discharge areas to ensure their comfort and safety ., procedures, and discharge areas.
- Collected and processed laboratory specimens to ensure accurate and timely results.
Front and Back Office Medical Assistant
Dr. John Reid OBGYN
Evansville, IN
06.2023 - 02.2024
- Managed front office scheduling for OB/GYN patient appointments at Dr. John Reid clinic.
- Greeted patients and verified insurance and demographic information for Dr. John Reid OBGYN.
- Coordinated patient calls, managing messages for refills, results, and follow-up care to enhance communication and patient satisfaction.
- Tracked referrals, authorizations, and records for OB/GYN patient care.
- Obtained patient specimens for laboratory analysis and testing. and assisted clinical staff.
- Maintained comprehensive records of referrals and authorizations to streamline patient care coordination.
- Recorded vital signs and updated charts in electronic medical records.
- Applied ICD-10 codes for accurate data entry into computer systems, ensuring compliance and effective patient record management.
- Entered data into computer systems with precise ICD-10 coding.
Inpatient laboratory
Deaconess Health
Evansville, IN
01.2020 - 05.2023
- Performed phlebotomy and laboratory support services.
- Operated equipment and machinery according to safety guidelines.
- Delivered attentive service to customers during in-person and phone interactions.
- Collaborated with team members to achieve project objectives and adhere to deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Acknowledged by management for exceptional contributions to customer service.
- Handled routine household duties to support smooth daily functioning.
Outpatient Access Specialist/Lab Assistant
Gateway Hospital & Midtown Hospital
Evansville, IN
01.2020 - 05.2023
- Conducted laboratory tests and procedures to support accurate diagnoses and patient care.
- Confirmed insurance coverage and referral requirements to ensure smooth outpatient visit processes.
- Coordinated appointment scheduling using hospital access systems and department calendars to optimize patient flow.
- Medical Laboratory Technician responsibilities.
Inpatient phlebotomist
Owensboro Health
Owensboro, KY
01.2019 - 01.2020
- Performed various duties as a medical laboratory technician to ensure accurate test results.
- Collected blood specimens from patients in Owensboro Health inpatient and outpatient settings, facilitating timely diagnostic testing.
- Labeled and prepared specimens for Owensboro Health laboratory transport.
- Labeled and prepared specimens for transport to Owensboro Health laboratory, ensuring compliance with safety and quality standards.
Education
Certificate Program - PBT
Owensboro Community & Technical College
Owensboro, KY 01.2019 - 01.2020
Skills
- Laboratory Operations
- Phlebotomy
- Quality Assurance
- Regulatory Compliance
- Patient Care
- Workflow Improvement
- Leadership
- Staff Training
- Team Development
- Analytical and critical thinking
- Critical thinking
- Problem resolution
- Teamwork and collaboration
- Interpersonal communication
- Conflict resolution
- Research
Certification
Phlebotomy Certification (Expires November 30, 2026)
Timeline
Laboratory Supervisor
Diagnostic Laboratory Services
06.2025 - Current
Intake Support Specialist
Owensboro Health
01.2025 - 05.2025
Travel Associate
Penn State Health Milton S. Hershey Medical Center
05.2024 - 11.2024
Travel Associate
Redmond Regional Medical Center
02.2024 - 05.2024
Front and Back Office Medical Assistant
Dr. John Reid OBGYN
06.2023 - 02.2024
Inpatient laboratory
Deaconess Health
01.2020 - 05.2023
Outpatient Access Specialist/Lab Assistant
Gateway Hospital & Midtown Hospital
01.2020 - 05.2023
Certificate Program - PBT
Owensboro Community & Technical College
01.2019 - 01.2020
Inpatient phlebotomist
Owensboro Health
01.2019 - 01.2020