Samantha Gordon
Anchorage,AK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Strategic Communications Specialist
Center For Safe Alaskans
01.2020 - Current
- Created and revised quality online and print communication materials such as brochures, external newsletters, media materials, advertising, etc. in line with Safe Alaskans brand, increasing audience size by 30%.
- Supported staff in review of communications materials for language, messaging and appearance consistent with organizational image and brand.
- Created and disseminated communications in collaboration with staff using critical thinking and data to implement strategies.
- Coordinates with staff to support community outreach activities and events in order to improve relations with community members, supporters, and stakeholders.
- Lead and supported special projects, including: The International Safety Media Awards, State of Alaska Shared Risk and Protective Factors, the Safe Alaskans Health Communications Neuromarketing Lab, and a Pedestrian Safety Campaign for the Municipality of Anchorage.
- Participated in professional development activities and served as the liaison between partners, stakeholders, and the organization.
Communications and Development Associate
Alzheimer's Resource Of Alaska
04.2018 - 12.2019
- Created fundraising materials utilized on social media and websites and sent out in mass mailings.
- Attended special events, acting as client representative and making new contacts with possible donors.
- Assessed clients' specific needs and created fundraising programs to assist with meeting specific goals.
- Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams and necessary finances.
- Provided assistance to leaders and staff to reach objectives in corporate policies, procedures and regulations.
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
Front Desk Receptionist
Alaska Center For Dermatology
09.2016 - 03.2018
- Scheduled, coordinated and confirmed appointments and meetings with a customer base of over 500 patients.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints, improving the customer experience and made sure every customer was satisfied and taken care of.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Worked frequently with patient insurance, including Medicare and Medicaid.
Unit Coordinator
Methodist LeBonheur Healthcare
09.2009 - 08.2016
- Collected and analyzed data related to customer service, patient charges and supply utilization for a unit that housed 60 critical care patients.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assembled and maintained patient medical records and other documents related to patient care.
Assistant Manager
Kyoto Japanese Steakhouse And Sushi Bar
05.2008 - 09.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Journalism
University of Memphis
Memphis12.2015
Skills
- Strategic communications
- Data-driven marketing and promotional campaigns
- Social media marketing
- Internal and external communications
- Active Listening
- Analytical and Critical Thinking
- Project management
- Newsletter, press release, blog post, and social media writing
- Web management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Strategic Communications Specialist
Center For Safe Alaskans
01.2020 - Current
Communications and Development Associate
Alzheimer's Resource Of Alaska
04.2018 - 12.2019
Front Desk Receptionist
Alaska Center For Dermatology
09.2016 - 03.2018
Unit Coordinator
Methodist LeBonheur Healthcare
09.2009 - 08.2016
Assistant Manager
Kyoto Japanese Steakhouse And Sushi Bar
05.2008 - 09.2009
Bachelor of Arts - Journalism
University of Memphis
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