Samantha Hendy
Newark
Summary
Versatile professional with cross-functional expertise in
human resources, staff training/development, support brokerage, financial consulting, and program management. Demonstrated success in compliance management, budgeting oversight, workforce coordination, and participant-centered service planning within regulated environments. Adept at balancing operational, financial, and client-support responsibilities.
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Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Support Broker/Associate Financial Consultant
Public Partnerships, LLC.
Newark
10.2019 - Current
- Managed a caseload of over 150 Medicaid participants, providing case management and care coordination services to support independent living.
- Conducted regular in-home assessments to evaluate safety, service needs, and care plan effectiveness.
- Developed and monitored person-centered service plans, ensuring alignment with Medicaid waiver requirements and participant goals.
- Coordinated recruitment, hiring, and onboarding of personal care attendants, supporting continuity of care.
- Connected participants to community-based resources, healthcare services, and social supports to address unmet needs.
- Ensured 100% compliance with Medicaid waiver regulations, documentation standards, and audit requirements.
- Maintained timely and accurate case notes, assessments, and electronic records.
- Developed techniques to troubleshoot and de-escalate complex areas of the program.
- Produced quality control measures to ensure accurate documentation and compliance.
Site Director
Boys & Girls Club of Newark, Inc.
Newark
12.2014 - 08.2018
- Successfully launched a recreational after-school and summer program.
- Coordinated program's goals and objectives with curriculum implementation.
- Recruited, hired, trained, and supervised youth development professionals.
- Efficiently managed organizational resources.
- Led program development and implementation for youth engagement activities.
- Marketed programs to the community recruiting over 90 families.
- Ensured compliance with state licensing regulations.
Quality Assurance Specialist
Community Access Unlimited
Elizabeth
01.2011 - 05.2014
- Ensured the quality and delivery of services in accordance with agency's mission and integrity.
- Coordinated and facilitated employee development training.
- Investigated serious internal fraud, waste, abuse, neglect and exploitation incidents, condensing state compliance citations by 37%.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Devised emergency management protocols.
HR Training Coordinator
Community Access Unlimited
Elizabeth
12.2009 - 06.2011
- Created a system to manage required employee training.
- Designed training strategies to facilitate the new hire orientation process.
- Organized and planned agency training presentations.
- Reduced agency's non-compliant rate from over 300 to less than 95.
Human Resources Onboarding Specialist
Spectrum for Living
Edison
07.2004 - 01.2008
- Recruited and interviewed potential candidates for employment.
- Successfully reduced turnover rate by promoting a productive and positive work environment.
- Resolved staffing issues, counseled staff on employment options, etc.
Education
B.S. - Organizational Leadership & Management
Thomas Edison State University
Trenton, NJSkills
- Strong Organization
- Time Management
- CRM knowledge
- Effective Communication
- Conflict Resolution
- Person Centered Planning
- Financial Management
- Recruitment & Onboarding
- Community Engagement
Certification
- 40-Hour Basic Civil Mediation Training
- IHP Coordinator
- Strengthening Families Leader
References
Furnished upon requests
Timeline
Senior Support Broker/Associate Financial Consultant
Public Partnerships, LLC.
10.2019 - Current
Site Director
Boys & Girls Club of Newark, Inc.
12.2014 - 08.2018
Quality Assurance Specialist
Community Access Unlimited
01.2011 - 05.2014
HR Training Coordinator
Community Access Unlimited
12.2009 - 06.2011
Human Resources Onboarding Specialist
Spectrum for Living
07.2004 - 01.2008
B.S. - Organizational Leadership & Management
Thomas Edison State University