SHANNEN MICHAEL

Talent Ops

• Developed and launched a successful onboarding program designed to enhance the new employees experience, foster company culture, and boost productivity.
• Built a centralized onboarding SharePoint site for new employees, managers, and PEERs, serving as a comprehensive resource and guide for all onboarding-related information.
• Enhanced employee engagement by organizing LIFT events with leadership, providing employees the opportunity to connect, ask questions, and contribute to a meaningful cause.
• Lead for critical staffing calls - following up on status and action items to ensure programs are not negatively impacted.

Data Management

• Creating & setting up SharePoint pages for new proposal efforts.
• Managing access to proposal SharePoint pages.
• Maintaining document organization throughout the proposal process.
• Editing and formatting documents for proposal efforts.
• Thoroughly reviewing documents to ensure we are meeting all the necessary requirements before proposal submission.
• Diligently monitored schedules to ensure on-time proposal delivery.

Supported one of our Chantilly sites and a Portfolio within Space Systems.

• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and taking minutes.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
• Maintained office inventory by assisting with supply orders.
• Maintained calendars and schedules for managers.
• Provided cross-coverage support for other administrative personnel.
• Coordinated travel arrangements for employees as needed, as well as preparing expense reports.
• Created fliers and invitations for conferences or special events
• Assisted in timekeeping duties and processing overtime authorizations.
• Submitted invoices for payment through Ariba
• Created and submitted work orders for maintenance and facility needs
• Assisted different contracts on tasks
• Greeting and screening visitors, ensuring they are cleared, have the appropriate badge and have no electronics on them before entering the scif
• Assisting security with making badges for new personnel
• Onboarding new hires- I9 verification, orientation, site tours
• Ensuring their first day runs smoothly and their PEER is there to greet and guide them
• Created SharePoint pages, set up folder structures for proposals, and setting permissions

• Built and Led a team of more than 90+ team members
• One of the top 5 Amazon Prime Delivery stores in sales
• Implemented systems for our Prime team to improve efficiency and overall operating metrics
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Wrote accurate schedules while maintaining labor budgets and business flow
• Coordinated and led hiring events
• Created and posted job requisitions, candidate management, candidate screening and interviewing
• Partnered with the Regional team to execute goals set for the store
• Implemented a Team Member Appreciation Program for our team, to showcase our team members' hard work and dedication, which in return boosted team morale and culture
• Assisted with the development of training materials for new hires as well as refresher courses for existing employees
• Conducted regular performance reviews with team members, providing constructive feedback to help them reach their full potential
• Conducted regular appraisals to drive KPIs and improve all areas of performance
• Trained and Promoted multiple team members into leadership roles