Smilepreet Kaur
Westland,MI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Astute professional offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Areas
Romulus, MI
03.2022 - Current
- Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance. Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management. Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements. Onboarded new employees with training and new hire documentation. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Manager on Duty
Paradies Lagardere
Romulus, MI
03.2018 - 03.2022
- Managed 15 stores and 35 employees . Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism. Trained employees in essential job functions. Handled employee-related issues to improve performance, professional conduct and attendance reliability. Initiated plans to improve customer relations, quality standards and service efficiency. Hired and trained new employees, demonstrating best methods for serving clients.
Pharmacy Technician
Walgreens
Canton, MI
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Counted and labeled prescriptions with correct item and quantity. Stocked, labeled and inventoried medication to keep accurate records. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Reviewed and verified customer information and insurance provider information.
Medical Office Assistant
IHA
Canton, MI
- Coordinated patient scheduling, check-in, check-out and payments for billing. Adhered to strict HIPAA guidelines to protect patient privacy. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Organized and maintained patient chart filing system to promote quick data finding for staff. Obtained payments from patients and scanned identification and insurance cards. Entered procedure codes and diagnosis codes into medical billing software
Education
Bachelor of Science - Healthcare Administration
Madonna University
Livonia, MI05.2024
Associate of Science - Medical Billing And Coding
Ashworth College
Norcross, GA05.2019
Associate of Science - Business Management
Baba Farid Group of Institutes
India07.2017
Diploma - Pharmacy
ISFCP
India05.2015
High School Diploma -
BFPS
India03.2013
Skills
- Inventory Management
- Payment Processing
- Recruiting and interviewing
- Employee performance evaluations
- Consulting
- Business administration
- Financial Management
- Budgeting
- Staff Management
- Operations management
- Medical Report Preparation
- BLS Certified
- CPR Certified
- Epic Systems
- Appointment Scheduling
Certification
- NHA Certified Medical Billing and Coding Specialist certification # Y9F7N8K5
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
Areas
03.2022 - Current
Manager on Duty
Paradies Lagardere
03.2018 - 03.2022
Pharmacy Technician
Walgreens
Medical Office Assistant
IHA
Bachelor of Science - Healthcare Administration
Madonna University
Associate of Science - Medical Billing And Coding
Ashworth College
Associate of Science - Business Management
Baba Farid Group of Institutes
Diploma - Pharmacy
ISFCP
High School Diploma -
BFPS
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