I have an extreme interest in becoming not only a better employee but also a better all around person with the help of my peers and a long with my own growth that is seen and felt from all those whom I am interact with on a daily basis
Open To Work
Nicole Havener
Oneida,NY
Work Preference
Summary
Dynamic and results-driven professional with extensive experience in customer service excellence at Lowe's Home Improvement. Proven ability in complaint handling and stock management, enhancing customer satisfaction and optimizing inventory processes. Recognized for strong communication skills and a commitment to quality, consistently achieving performance goals and fostering team collaboration.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Wendy's
10.2008 - 2009
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels, optimizing stock management processes for cost control.
- Implemented training programs that improved employee performance and customer satisfaction.
- Enforced health and safety regulations, maintaining a safe environment for staff and customers.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Sales Associate
Hess Gas Station
2001 - 2001
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Managed cash register operations, ensuring accuracy in transactions and balancing.
- Assisted in inventory management, tracking stock levels and reordering supplies as needed.
- Trained new associates on operational procedures and customer engagement strategies.
- Implemented promotional displays to increase product visibility and sales performance.
- Resolved customer inquiries effectively, fostering positive store experiences.
- Monitored fuel inventory levels, coordinating deliveries to maintain optimal supply.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Merchandise service Associate
Lowes Home Improvmen
10.2022 - 08.2025
- Assisted customers in locating products and provided information on features and benefits
- Maintained store cleanliness and organization to enhance shopping experience
- Processed transactions accurately and efficiently at the point of sale
- Collaborated with team members to ensure timely restocking of merchandise
- Enhanced store displays to promote seasonal items and improve visual merchandising
- Operated inventory management systems to track stock levels and product availability
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
Certified Nursing Assistant
Crouse Community Center
06.1998 - 04.2006
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, adhering to healthcare regulations.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Implemented infection control protocols, promoting a safe environment for patients and staff.
- Trained new staff on best practices in patient care and facility policies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to [Type] patients in hospital facility.
Education
Graduate Certificate - Peer Services
Academy For Peer Services
Oneida, NYCertification - Health Care Management
Crouse Community Center
Morrisville, NY07.1998
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Stock replenishment
- Stock management proficiency
- Customer service excellence
- Multitasking and organization
- Listening skills
- Excellent communication
- Workflow management
- Customer service
- Attention to detail
- Team collaboration
- Quality control
- Strong work ethic
- Handling customer complaints
- Customer relationship management
- Conflict resolution
- Performance goals
- Work order interpretation
- Progress reporting
- Work prioritization
- Understanding customer needs
- Problem resolution
- Sales and upselling
- Stock management
- Product knowledge
- Call metrics
- Product recommendations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The things that make me different are the things that make me
Winnie the Pooh
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Freemason
Interests
I have an interest in learning and growing in whatever type of work I may be working I have an extreme interest to be better than I was yesterday whether that be in work or with life in general
Additional Information
I am a hard working person. I put not only my name but my heart in every aspect of life
Timeline
Merchandise service Associate
Lowes Home Improvmen
10.2022 - 08.2025
Shift Manager
Wendy's
10.2008 - 2009
Certified Nursing Assistant
Crouse Community Center
06.1998 - 04.2006
Graduate Certificate - Peer Services
Academy For Peer Services
Certification - Health Care Management
Crouse Community Center
Sales Associate
Hess Gas Station
2001 - 2001