GaoNou Chang
Saint Paul,MN
Summary
Hardworking employee with customer service, multitasking, strong communication, and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Committed to ensuring a positive and memorable experience for every customer.
Overview
10
10
years of professional experience
Work History
Teller
Blaze Credit Union
Saint Paul, MN
10.2023 - 05.2024
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Delivery Driver
Doordash
Roseville, MN
01.2021 - 12.2022
- Provide excellent customer service and communicate with customers.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Keep on-time, completion, and acceptance ratings above 90%.
- Received daily delivery instructions and route assignments from dispatch.
Assistant to SPPS (Online School)
Humera Temp Agency
MN
01.2022 - 05.2022
- Make outgoing calls to other schools to receive student records.
- Take students' attendance.
- Received incoming calls/emails from parents if their student is taking a day off from school due to personal reasons.
- Received and distributed mail, letters and packages.
- Organized and maintained filing systems for documents and school records of students.
- Assisted organizational efforts by filing and entering data on Excel.
Branch Supervisor
TCF Bank
Roseville, MN
12.2018 - 10.2020
- Managing a team of 5 or fewer.
- Ensured compliance with banking regulations, laws, and policies.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Monitored cash levels in teller drawers to ensure accuracy of balance.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Conducted regular staff meetings to discuss customer service issues and set goals.
Teller
TCF Bank
Roseville, MN
12.2017 - 12.2018
- Cross-sold additional bank products when applicable to meet customer needs.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Answered customer inquiries regarding bank products and services.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Call Center Representative
Roseville Professional Building-Human Resource Dept.
St.Paul, MN
01.2017 - 05.2017
- Company Overview: [The Delay Group of American Income Life]
- Making outbound calls to potential candidates about a job position.
- Give precise details about the position offered.
- Kept records of customer interactions.
Crew Member
White Castle
St. Paul, MN
10.2014 - 07.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Johnson Senior High School
07-2016
Skills
- Cooperative team member
- Quick learner
- Positive attitude
- Oriented/Multitasker
- Fast Learner
- Adapt to new changes
- Microsoft Excel/Microsoft Word/Microsoft Email
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Bilingual in Hmong
Volunteer Experience
Farnsworth Elementary, Teacher Assistant for a Kindergarten Class, High school project
Affiliations
- Farnsworth Elementary for a High school project (Teacher Assistant for a Kindergarten Class)
Timeline
Teller
Blaze Credit Union
10.2023 - 05.2024
Assistant to SPPS (Online School)
Humera Temp Agency
01.2022 - 05.2022
Delivery Driver
Doordash
01.2021 - 12.2022
Branch Supervisor
TCF Bank
12.2018 - 10.2020
Teller
TCF Bank
12.2017 - 12.2018
Call Center Representative
Roseville Professional Building-Human Resource Dept.
01.2017 - 05.2017
Crew Member
White Castle
10.2014 - 07.2016
High School Diploma -
Johnson Senior High School
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