Stephanie Minisall
Cuyahoga Falls,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
E-commerce Assistant
Selene Stone
North Canton, OH
07.2021 - 02.2022
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Maintained working knowledge of company products, services and promotions.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
- Created and enforced detailed organization processes to increase quality and service standards.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Addressed customer complaints and requests by resolution or escalation.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Shipping and Receiving Associate
Nordstrom Rack
Lyndhurst, OH
05.2017 - 02.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in inventory processing quality and workflow.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Participated in counts and audits of inventory to identify and resolve discrepancies in records.
- Supervised and trained new staff in performing role.
- Updated merchandise pricing to match new values and special promotional rates.
Key Holder
Destination XL
Akron, OH
09.2016 - 01.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Restocked products and rotated items according to standard procedures.
Floor Supervisor
Calvin Klein
Aurora, OH
10.2015 - 09.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Managed inventory team to achieve optimal productivity and inventory control.
Customer Service Associate
Polo Ralph Lauren
Aurora, OH
06.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Executes excellent sales floor merchandising and selling.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managed inventory team to achieve optimal productivity and inventory control.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Client Services Assistant
Reed Financial Services
Beachwood, OH
12.2009 - 05.2011
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Documents completed work in appropriate logbooks.
- Added documents to file records and created new records to support filing needs.
Education
Associate of Psychology -
Cuyahoga Community College
Highland Hills, OH 01.2017 - 05.2019
No Degree - Psychology
John Carroll University
University Heights, OH 08.2010 - 05.2012
Skills
Shipping and Receiving Management
Inventory coordination
Flexible and Adaptable
Attention to Detail
Self-Motivated
Customer Service
Timeline
E-commerce Assistant
Selene Stone
07.2021 - 02.2022
Shipping and Receiving Associate
Nordstrom Rack
05.2017 - 02.2020
Associate of Psychology -
Cuyahoga Community College
01.2017 - 05.2019
Key Holder
Destination XL
09.2016 - 01.2017
Floor Supervisor
Calvin Klein
10.2015 - 09.2016
Customer Service Associate
Polo Ralph Lauren
06.2011 - 08.2015
No Degree - Psychology
John Carroll University
08.2010 - 05.2012
Client Services Assistant
Reed Financial Services
12.2009 - 05.2011
Accomplishments
- Promotion and increase in responsibilities after initiating a 3 month performance review at recent company of employment