Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Stephanie Minisall

Cuyahoga Falls,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

E-commerce Assistant

Selene Stone
North Canton, OH
07.2021 - 02.2022
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
  • Displayed and organized product on inventory shelves in e-commerce storeroom.
  • Maintained working knowledge of company products, services and promotions.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Addressed customer complaints and requests by resolution or escalation.
  • Picked and packed order items.
  • Supervised and trained new staff in performing census.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Shipping and Receiving Associate

Nordstrom Rack
Lyndhurst, OH
05.2017 - 02.2020
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in inventory processing quality and workflow.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Participated in counts and audits of inventory to identify and resolve discrepancies in records.
  • Supervised and trained new staff in performing role.
  • Updated merchandise pricing to match new values and special promotional rates.

Key Holder

Destination XL
Akron, OH
09.2016 - 01.2017
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Restocked products and rotated items according to standard procedures.

Floor Supervisor

Calvin Klein
Aurora, OH
10.2015 - 09.2016
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Managed inventory team to achieve optimal productivity and inventory control.

Customer Service Associate

Polo Ralph Lauren
Aurora, OH
06.2011 - 08.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Executes excellent sales floor merchandising and selling.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.

Client Services Assistant

Reed Financial Services
Beachwood, OH
12.2009 - 05.2011
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Documents completed work in appropriate logbooks.
  • Added documents to file records and created new records to support filing needs.

Education

Associate of Psychology -

Cuyahoga Community College
Highland Hills, OH
01.2017 - 05.2019

No Degree - Psychology

John Carroll University
University Heights, OH
08.2010 - 05.2012

Skills

Shipping and Receiving Management

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Timeline

E-commerce Assistant

Selene Stone
07.2021 - 02.2022

Shipping and Receiving Associate

Nordstrom Rack
05.2017 - 02.2020

Associate of Psychology -

Cuyahoga Community College
01.2017 - 05.2019

Key Holder

Destination XL
09.2016 - 01.2017

Floor Supervisor

Calvin Klein
10.2015 - 09.2016

Customer Service Associate

Polo Ralph Lauren
06.2011 - 08.2015

No Degree - Psychology

John Carroll University
08.2010 - 05.2012

Client Services Assistant

Reed Financial Services
12.2009 - 05.2011

Accomplishments

  • Promotion and increase in responsibilities after initiating a 3 month performance review at recent company of employment

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