SMITA THAKUR
Windsor,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Committed Customer Service professional with strong multitasking abilities. Skilled in service delivery, leadership, and communication. Consistently exceeds productivity and quality targets in high-volume environments. Dedicated to delivering unparalleled support for lasting customer satisfaction. Proficient in industry-leading customer service practices.
Overview
13
13
years of professional experience
Work History
SENIOR CABIN CREW MEMBER
Air India
07.2016 - 04.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance while attending all Situations/emergencies
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
CUSTOMER SERVICE AGENT
InterGlobe Aviation Ltd, Indigo Airlines
01.2010 - 01.2012
- Contributed to company achieving and holding industry-leading customer service ratings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction with strong communication and negotiation skills regarding refunds and merchandise exchanges
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
International Business Management - Logistics And System
St. Clair College
Windsor, CABachelor of Commerce - Accounting
SP College
Pune, IndiaSkills
- Customer Service
- Customer Relationship Management
- Hospitality Service Expertise
- Operational Efficiency
- POS Systems and Ordering Platforms
- Professionalism
- Strong leadership
- Time management
- Cultural awareness
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
SENIOR CABIN CREW MEMBER
Air India
07.2016 - 04.2023
CUSTOMER SERVICE AGENT
InterGlobe Aviation Ltd, Indigo Airlines
01.2010 - 01.2012
International Business Management - Logistics And System
St. Clair College
Bachelor of Commerce - Accounting
SP College
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