Smith Charles
Monroe,NY
Summary
Dependable Market Representative develops and executes marketing plans prioritizing sustainable growth. Contributes to organizational promotion by emphasizing brand awareness and customer loyalty. Innovative professional consistently formulates practical promotion concepts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Mobile Expert
OSL Retail Services
New York, NY
04.2023 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Activated both contract and pre-paid wireless phones for tens of customers per month by inserting new SIM cards and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
Field Supervisor
Caribbean Bottling Company, CULLIGAN
Port-Au-Prince
12.2021 - 03.2022
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Evaluated performance and progress, and made proactive adjustments.
Service Advisor
Behrmann Motors
Port-au-Prince
12.2020 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Sales Representative
Brasserie Nationale d’Haiti, au
08.2018 - 02.2020
- Draw up a Daily Rooting plan and send it to the Zone Leader
- Carry out regular visits to customers, following the rooting plan
- Ensure 90% coverage of my customer portfolio in terms of visits according to the KPI
- Achieve 90% of the monthly visits objective according to the KPI
- Ensure 80% execution in terms of exceptions according to the KPI
- Achieve more than 90% of the target in terms of sales according to the KPI
- Apply the PICOS during the visits for a perfect execution
- Ensure that the customer has the necessary stock for the sale
- Ensure that the customer sells the range of BRANA products
- Ensure that Brana products have the best possible visibility and as much space as possible on supermarket shelves
- Ensure that the customer sells at the price recommended by Brana
- Ensure that the expiration date on the products is correct
- Ensure that the client respects Brana's property (Freezer, Chair, Table, Cabaret, Aunt)
- Ensure that the customer places their order on time for on-time delivery
- Follow up with the Finance department to ensure that the customer does not exceed their credit limit at the time of the order
- Collecting from customers on credit
- Ensure that the customer benefits from the various Brana Promotions
- Ensure delivery to the customer in case of breakdown of a road truck or delay in delivery
- Good Territory Management (increase its client portfolio)
- Good management of Points of Sale (Perfect execution).
Purchasing Assistant
Dépôt Pièce Auto S.A
Port-au-Prince
02.2009 - 08.2018
- Prepare a flow report for parts whose safety stock is reached or almost reached
- Analyze the flow report by taking as a parameter, the date of the last 3 arrivals, the quantities ordered and the current quantity in stock
- Identify the parts which are the "Fast Mover" to better negotiate the prices at the time of the quotation, taking into account the large quantity ordered for a better price
- Prepare an order by identifying the Fast Mover with large quantities and the Medium Mover to send to Chinese suppliers for quotations
- Prepare a "Negotiation Sheet" by aligning the price offer of different suppliers and their MOQ
- Analyze the offers based on the price, MOQ, range and quality of each supplier before making a counter offer
- Prepare the counter price proposal by negotiating a better MOQ for a better price
- Negotiate the terms of payment, either 30 / 50 / 20% counter B/L or 0% down / 50% / 50% counter
- B/L
- By taking into account the various orders in progress with various suppliers to better help the cash flow of the company
- In agreement with the general coordinator
- Forward the final Proforma to the SGS office in agreement with the DPI broker
- Draw up and regularly update the ETS / ETA file for all orders in progress in order to better manage payments and customs documents
- In accordance with accounting, follow the various payments and follow up on the various documents necessary for the arrival of the goods in the warehouse
- Draw up a Claim report for defective or missing parts on each arrival in order to file the claim with the supplier
- Manage and update the Complaint File and do constant follow-up with the supplier until the outcome of each complaint case
- Constant search for new products and new ranges on the market in order to increase diversity
- Constant search for new suppliers and better offers on the market in order to obtain the best quality / price ratio.
Education
Fundamentals of Digital Marketing Certificate - Digital Marketing
GOOGLE
USA 03.2023 - Current
Certification Mobile Experience-Digital Marketing - Digital Marketing
GOOGLE
USA 04.2023 - 04.2023
Certificate in TSO (Technologie Systeme Ordinee) - Technologie
CANADO Technique
Turgeau, Haiti 10.2004 - 06.2005
Skills
Computer skills
Certification
Customer services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Mobile Expert
OSL Retail Services
04.2023 - Current
Certification Mobile Experience-Digital Marketing - Digital Marketing
GOOGLE
04.2023 - 04.2023
Fundamentals of Digital Marketing Certificate - Digital Marketing
GOOGLE
03.2023 - Current
Field Supervisor
Caribbean Bottling Company, CULLIGAN
12.2021 - 03.2022
Service Advisor
Behrmann Motors
12.2020 - 11.2021
Sales Representative
Brasserie Nationale d’Haiti, au
08.2018 - 02.2020
Purchasing Assistant
Dépôt Pièce Auto S.A
02.2009 - 08.2018
Certificate in TSO (Technologie Systeme Ordinee) - Technologie
CANADO Technique
10.2004 - 06.2005