SMITH NJWEIPI
RAMSEY,MN,USA
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
STAFFING/RECRUITER
Fultang Inc.
01.2022 - 01.2023
- Managed high-volume inbound calls, ensuring prompt resolution of customer inquiries and concerns.
- Trained new hires on call handling procedures and customer service standards to enhance team performance.
- Resolved escalated customer complaints with empathy, maintaining high levels of satisfaction and retention.
- Reviewed and effectively communicated employment contracts and company policies with healthcare professionals, ensuring hired staff were professionally compliant, leading to a reduction in client complaints
- Developed and implemented a comprehensive record-keeping system, ensuring the confidentiality and integrity of private data were maintained and readily available when needed
- Conducted thorough background checks on new staff using various search tools and databases to ensure the hiring process was thorough and compliant
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved customer inquiries and complaints quickly.
SKILLS DEVELOPMENT SPECIALIST (DESIGNATED CO.)
Minnesota Department Of Human Services
12.2024 - Current
- Provided program oversight, ensuring compliance with licensing requirements.
- Designed innovative strategies to enhance programming and satisfaction for individuals and their support teams.
- Resolved client and staff inquiries through multiple communication channels, ensuring prompt and effective support.
- Monitored care plan adherence, ensuring direct support staff fulfilled responsibilities effectively.
- Delivered comprehensive training and supervision to direct support staff, fostering professional growth.
- Maintained ongoing communication with team members, providing updates on service quality and individual outcomes.
- Conducted monthly reviews of individual progress and care plans, ensuring goals were met.
- Tracked and charted daily data in compliance with company policies and procedures.
- Communicated regularly with diverse group of individuals ,guardians, management, and caseworkers, ensuring transparency and collaboration.
- Provided direct support coverage as needed, maintaining flexibility in meeting organizational needs. Coordinated meetings with staff, individuals, case managers, and guardians to discuss progress and resolve concerns.
BEHAVIOR MODIFICATION ASSISTANT
Minnesota Department of Human Service
06.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations
- Enhanced client progress by implementing individualized behavior intervention plans
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress
- Developed and implemented reinforcement systems to encourage positive behaviors
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process
- Monitored client progress to provide continued guidance and consistent feedback to families
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
CONTRACT ADMINISTRATOR/LEGAL CONSULTANT
Diamond Hill Law Firm
01.2019 - 01.2021
- Developed and negotiated complex contracts for clients, resulting in cost savings
- Conducted comprehensive contract reviews, identifying and mitigating potential risks and liabilities, reducing contract disputes
- Collaborated with cross-functional teams to develop and implement standardized contract templates, streamlining the contract process and improving efficiency
- Conducted thorough due diligence to ensure contracts were compliant with regulatory requirements and client company policies
Education
BACHELOR OF LAW - BUSINESS LAW
UNIVERSITY OF YAOUNDE 2 SAO
01.2016
Cameroon Bar Certificate of Call to Bar - LAW
NIGRIAN LAW SCHOOL
03.2019
Nigerian Law school Certificate of Call to Bar - LAW
NIGERIAN LAW SCHOOL
01.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Product knowledge
Certification
- CPR CERTIFICATE
- PCA AND CFSS SUPPORT TRAINING
- CERTIFICATE ON EMOTIONAL INTELLIGENCE
LANGUAGES
English - Native or Bilingual
French - Professional Working
Timeline
SKILLS DEVELOPMENT SPECIALIST (DESIGNATED CO.)
Minnesota Department Of Human Services
12.2024 - Current
BEHAVIOR MODIFICATION ASSISTANT
Minnesota Department of Human Service
06.2024 - Current
STAFFING/RECRUITER
Fultang Inc.
01.2022 - 01.2023
CONTRACT ADMINISTRATOR/LEGAL CONSULTANT
Diamond Hill Law Firm
01.2019 - 01.2021
Cameroon Bar Certificate of Call to Bar - LAW
NIGRIAN LAW SCHOOL
Nigerian Law school Certificate of Call to Bar - LAW
NIGERIAN LAW SCHOOL
BACHELOR OF LAW - BUSINESS LAW
UNIVERSITY OF YAOUNDE 2 SAO