Allysia Smith
Oklahoma City,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Claims Specialist with a proven track record at American Fidelity, enhancing claim processing efficiency and reducing errors by streamlining workflows. Skilled in dispute resolution and fostering strong external partnerships, I excel in problem-solving and interpersonal communication, driving improved outcomes and operational excellence across roles.
Overview
13
13
years of professional experience
Work History
Claims Specialist
American Fidelity
01.2015 - 02.2021
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Collections Contact Center Agent
GC Services
08.2010 - 02.2015
- Assisted in training new hires by sharing best practices and offering guidance on company processes
- Assured compliance with industry regulations through diligent monitoring of personal interactions with customers as well as adherence to organizational guidelines
- Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly
- Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
Contact Center Scheduling Specialist
Oklahoma Blood Institue
01.2009 - 03.2010
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments
- Established clear expectations regarding punctuality, attendance, call-outs or tardiness through effective communication of company policies and procedures
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns
- Ensured compliance with labor laws and company policies through meticulous attention to detail in schedule creation and maintenance
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
Target Team Memeber
Target
01.2008 - 12.2008
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts Psychology -
Rose State College Midwest City
12.2023
High School Diploma -
Frederick Douglass High School
05.2008
Skills
- Gathering information
- Live chat support
- Answering questions
- Dispute Resolution
- Schedule Adherence
- Problem-solving skills
- Follow-up skills
- Workforce Management
- Call Center Operations
- Documentation And Reporting
- Account updating
- Customer Service
- Data Entry
- Report Preparation
- Inbound Phone Call Management
- Interpersonal Skills
- Account Management
- Delivery Tracking
- Verbal and written communication
- Calm disposition
- Resolving issues
Timeline
Claims Specialist
American Fidelity
01.2015 - 02.2021
Collections Contact Center Agent
GC Services
08.2010 - 02.2015
Contact Center Scheduling Specialist
Oklahoma Blood Institue
01.2009 - 03.2010
Target Team Memeber
Target
01.2008 - 12.2008
Associate of Arts Psychology -
Rose State College Midwest City
High School Diploma -
Frederick Douglass High School