Smith Samantha
Columbus,IN
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and team management at Kentucky Fried Chicken. Proven ability to enhance guest relations and resolve complaints effectively. Skilled in cash handling and appointment scheduling, fostering a positive environment that drives team success and customer satisfaction.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
My 5 Health
09.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collected and entered Copays and billing payments
Team Associate
HomeGoods, TJX Companies
10.2021 - 09.2024
- Assisted in supervising back room
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Created appealing displays for routine arrangements and special promotions.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
- Readied merchandise for stocking.
General Manager
Kentucky Fried Chicken
04.2010 - 09.2021
- Effectively managed labor costs by monitoring productivity levels among staff members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Applied Science - Medical Billing And Coding
Harrison College
Columbus, INAssociate of Applied Science - Accounting
Harrison College
Columbus, INSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Filing
- Sensitive information handling
- Work prioritization
- Guest relations
- Document management
- Task delegation
- Staff management
- Office supplies inventory management
- Multitasking and organization
- Decision-making
- Client communication
- Data confidentiality
- Visitor registration
- Customer assistance and interaction
- Appointment confirmation
- Email and telephone decorum
- Punctual and reliable
- Call answering and routing
- Payment processing
- Customer complaint resolution
- Courteous and professional
- Relationship building
Timeline
Front Desk Receptionist
My 5 Health
09.2024 - 05.2025
Team Associate
HomeGoods, TJX Companies
10.2021 - 09.2024
General Manager
Kentucky Fried Chicken
04.2010 - 09.2021
Associate of Applied Science - Medical Billing And Coding
Harrison College
Associate of Applied Science - Accounting
Harrison College
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