SMITHU NAIR
Allen,TX
Summary
Focused Operations Manager with 11 years of experience in designing customer-oriented programs and developing high-performing service-oriented teams. Collaborative with organizational leaders to establish business goals and devise revenue generation strategies. Demonstrated expertise in creating scalable customer service operations infrastructures and leveraging social media for customer relationship management. Collaborative leader dedicated to promoting an engaged and empowering work culture. Strengths in building and maintaining relationships with diverse stakeholders in fast-paced settings. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Director of Operations
Zyga Corporation
10.2018 - Current
- Company Overview: Heading the Administration and operations of a BPO with several clients in the Health Care Industry
- Overall Management of teams that handle Marketing, Patient In-take, Care and Communications, Physician Team communications, Field Staff Allocation and Co-ordination, Insurace Authorization and Recertifications, Vendor Management, and License Maintenance with Payors including Medicare and Private Insurances
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Resource management including hiring and firing decisions
- Heading the Administration and operations of a BPO with several clients in the Health Care Industry
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Administrator
VCare & AKM Home Healthcare
06.2013 - Current
- Oversee the day-to-day operations of home health care services, ensuring efficient and effective patient care delivery
- Ensure compliance with federal, state, and local healthcare regulations and accreditation standards
- Manage and optimize staff performance, including hiring, training, scheduling, and performance evaluations
- Develop and implement policies and procedures to improve service quality and operational efficiency
- Collaborate with healthcare providers to coordinate personalized care plans for patients
- Monitor financial performance, including budgeting, cost control, and resource allocation
- Maintain strong relationships with patients, families, healthcare professionals, and regulatory agencies
- Conduct regular assessments of patient care outcomes and implement improvement strategies as needed
- Lead quality improvement initiatives to enhance patient satisfaction and health outcomes
- Stay current with industry trends and changes in healthcare regulations to adapt organizational practices accordingly
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Reduced overhead costs through careful budget management and resource allocation.
Sourcing Manager
Mavenir Systems Inc
02.2020 - 02.2023
- Conducted and led commercial and legal negotiations with suppliers on price, delivery and quality, while showing ability to execute cost reduction initiatives and identify areas of cost savings
- Prepare commercial and legal documents such as NDA's, Agreements, Amendments and RFP’s
- Conducted market research to stay informed about industry trends, ensuring competitive advantage in sourcing decisions.
- Established long-term supplier relationships, fostering trust and collaboration for continuous improvement.
- Enhanced supply chain efficiency with improved supplier management and performance tracking.
RAN Planner/ Planning Manager
AT&T
09.2011 - 03.2012
- Acted as liaison between C&E and planning business units to ensure the San Francisco/Sacramento RAN demand is captured in the locked plan of record
- Established and regularly reviewed business strategies to ensure budgetary alignment with current business needs
- Facilitated the creation and documentation of the market RAN plan - define/refine the strategic objectives for the market and ensure they are consistent with the larger organizational goals and objectives, create/maintain site level forward-looking view of what is required to meet market objectives, ensure market plans are kept current with most recent guidance, ensure plans are documented per national process
Business Analyst
Verizon Business
06.2007 - 04.2011
- Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
- Linked business processes to organizational objectives, perform critical path analysis, and identifying opportunities for business process improvement
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Project Manager
LCC International Inc
08.2005 - 06.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Business Analyst
Mycom North America
11.2004 - 08.2005
- Acted as a Business Analyst for a project that created a new Call center Management Tool which consolidated the functionalities of a few existing internal systems
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
SME/Business Analyst - Network Consolidation Project
LCC International Inc
06.2004 - 11.2004
- Provided key project inputs by working with users in defining the project and scope
- Analyzed research on operational procedures and methods and recommend changes for improvement – with an emphasis on automation and efficiency
- Analyzed system and business requirements and developed detailed Test Plan
RF Engineer
Nokia
01.2003 - 05.2004
- Was actively involved in the optimization support for GSM 1900 markets in US, supported by the Remote Operations Center of Nokia at Dallas, TX
- Maintained the Centralized database for network wide parameters and SW
Performance Engineer for AWS Networks
Nokia
01.2003 - 05.2004
- Responsible for monitoring RN parameters and Key Performance Indicators
- Evaluated performance on a high level basis by analyzing major Key Performance Indicators – Drop Call Rate, Handover Failures, Call Setup Success Ratio, and Data Traffic for each site
Associate Engineer/Intern
Flextronics
08.2002 - 11.2002
- Was part of the LMU design team for Flextronics
- Worked with NMS 2000 / Netact during the design phase
- Assisted in parameter changes for other markets where optimization was going on
- Ran reports and basic MML commands on NMS
Education
Bachelor of Science - Computer Science
University of Texas at Dallas
Masters - Business Administration with Healthcare Administration concentration
Walden University
07.2025
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvement
- Cost Control
- Workforce Planning
- Risk Mitigation
- Capital Spending
- Teamwork and Collaboration
- Team Leadership
Accomplishments
- Supervised a team of 100+ staff members.
- Implemented process improvements and efficiently led teams to achieve high standards of care for our patients.
- Effectively led my team through acquisitions and transition phases.
- Under my leadership, through strategic marketing, maintaining high quality care, we grew our patient census from under 100 patients to over 700 patients.
Languages
English
Full Professional
Timeline
Sourcing Manager
Mavenir Systems Inc
02.2020 - 02.2023
Director of Operations
Zyga Corporation
10.2018 - Current
Administrator
VCare & AKM Home Healthcare
06.2013 - Current
RAN Planner/ Planning Manager
AT&T
09.2011 - 03.2012
Business Analyst
Verizon Business
06.2007 - 04.2011
Project Manager
LCC International Inc
08.2005 - 06.2007
Business Analyst
Mycom North America
11.2004 - 08.2005
SME/Business Analyst - Network Consolidation Project
LCC International Inc
06.2004 - 11.2004
RF Engineer
Nokia
01.2003 - 05.2004
Performance Engineer for AWS Networks
Nokia
01.2003 - 05.2004
Associate Engineer/Intern
Flextronics
08.2002 - 11.2002
Masters - Business Administration with Healthcare Administration concentration
Walden University
Bachelor of Science - Computer Science
University of Texas at Dallas
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