Smithy Antoine
Roselle,N.J.
Summary
To obtain a position that will enable me to provide learned customer service skill, where my experience can be utilized providing customers with satisfactory service, therefore making a positive impact within my organization.
Overview
12
12
years of professional experience
Work History
Youth Basketball Coach
Clear View Baptist Church
Newark
05.2016 - Current
- Working with inner city youth advising them to be positive role models within their communities
- Through training the kids will learn a structured skill set on and off the court
- The youth within this program come from situations of hardship and it is my duty to ensure they are aware they have support
- Traveling to and from competition, supporting the full staff with additional obligations as needed.
Service Advisor
Volkswagen
Springfield, NJ
09.2019 - 02.2021
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Researched coverages under warranties and determined requirements for coverage.
- Documented and scoped actions taken to resolve issues after service calls.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Service Advisor
Nissan
North Plainfield, NJ
06.2017 - 08.2019
- Provide customers with in-depth information about available aftermarket and OEM part options
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Answer questions and advise customers about warranty protections and potential cost savings
- Manage and oversee the service centers workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
Quality Control Inspector
Ray Catena Mercedes Benz
Union, NJ
12.2015 - 06.2017
- Inspect, test and drive vehicles to ensure customers cars are working properly
- Monitor operations to ensure that they meet production standards
- Discuss inspection results with technicians
- Report inspection and test data.
Basketball Coach
Roselle
06.2014 - 08.2016
- Working with the youth of Roselle advising them to be positive role models within their communities
- Through training the kids will learn a structured skill set on the court
- The youth within this program come from situations of hardship and it is my duty to ensure they are aware they have support
- Traveling to and from games for competition, assisting the full coaching staff with other obligations as needed.
Driver's Helper
J.B. Hunt
South River
06.2013 - 02.2015
- Physical loading, unloading and sorting of packages by hand
- Lifting, pushing, pulling, carrying, and delivering packages to the proper location in an efficient manner
- Prepare packages so that items are delivered safely and securely to their destination.
Student Assistant
Student Government Organization
Lodi, NJ
01.2012 - 11.2012
- Maintain scheduled office hours and assist with the daily office operation as determined by the Supervisor
- Create publications (flyers, brochures, etc.) Post flyers around campus, filing Promote campus events through innovative and traditional PR/advertising techniques Carry out program manager projects for major campus events
- Assist with campus life events sponsored by the Campus Life Office.
Education
BA in Criminal Justice -
Felician College
01.2015
Liberal Arts -
Mercer County Community College
01.2011
High School Diploma -
Abraham Clark High School
01.2009
Skills
- Team Management
- Strong leadership
- Parent Communication
- Student Support
- Role Modeling
- Positive Reinforcement
Athletic Accomplishments
- Borough of Roselle Basketball Player, High School, 2006, 2009
- College
- Mercer Community College Basketball Team, Varsity
- Felician University, Varsity
Skills Acquired
Knowledge of office computer applications important (Word, Excel, PowerPoint, etc.). PR/advertising skills such as: poster making, painting banners/signs.
References
Available Upon Request
Timeline
Service Advisor
Volkswagen
09.2019 - 02.2021
Service Advisor
Nissan
06.2017 - 08.2019
Youth Basketball Coach
Clear View Baptist Church
05.2016 - Current
Quality Control Inspector
Ray Catena Mercedes Benz
12.2015 - 06.2017
Basketball Coach
Roselle
06.2014 - 08.2016
Driver's Helper
J.B. Hunt
06.2013 - 02.2015
Student Assistant
Student Government Organization
01.2012 - 11.2012
BA in Criminal Justice -
Felician College
Liberal Arts -
Mercer County Community College
High School Diploma -
Abraham Clark High School
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