STEPHEN JOHNSON
Spring,TX
Summary
Service-oriented General Manager and Trainer, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with interpersonal and communication skills. While at Panera Bread I started as an Assistant Manager and worked diligently to move up to an Assistant General manager within 8 months and worked as acting General Manager for 3 more months learning everything there was to learn about being a General Manager at Panera Bread and then fully promoted to General Manager.
While with Cracker Barrel I started as a Dishwasher when I started and then a month later started working on the grill, after a few months of learning everything they said they wanted me as a Grill trainer. About 6 months later I saw that the Operations training team was looking for new trainers, so I applied and interviewed for the position and stayed on the team until I left Cracker Barrel in 2022.
Overview
9
9
years of professional experience
Work History
Cook
First Watch Cafe
08.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly by cooking for 40+ customers at times.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
General Manager
Panera Bread
02.2022 - 08.2023
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Tracked monthly sales to generate reports for business development planning
- Administered employee discipline through verbal and written warnings
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Delegated work to staff, setting priorities and goals.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
New Unit Operations Team / Lead Grill Cook / Team Lead
Cracker Barrel Old Country Store
12.2014 - 02.2022
- Maintained cleanliness and organization of line workstations
- Operated fryers and grills according to instructions to maintain safety and food quality
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures
- Sanitized workstation before and after shift to prevent illness and food contamination
- Safely operated ovens, grills and other kitchen equipment to minimize accidents
- Replenished food items from inventory and rotated ingredients
- Provided constructive feedback and positive reinforcement to keep trainees motivated
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Verified order accuracy and quality ahead of service to maintain standards while cooking for 80+ customers at a time.
Education
High School Diploma -
Willis High School
Willis, TX06.2014
Skills
- Supervision and Training
- Sales Promotion
- Decision Making
- Staff Scheduling
- Revenue Forecasting
- Sales Tracking
- Budget Control
- Goal Setting
- Quality Assurance and Control
- High-Volume Production Capabilities
- Food Presentation Talent
- New Hire Training
Timeline
Cook
First Watch Cafe
08.2023 - Current
General Manager
Panera Bread
02.2022 - 08.2023
New Unit Operations Team / Lead Grill Cook / Team Lead
Cracker Barrel Old Country Store
12.2014 - 02.2022
High School Diploma -
Willis High School
Similar Profiles
SYLVAIN MERVEILLESYLVAIN MERVEILLE
Busser at First Watch CafeBusser at First Watch Cafe
Cicely PerryCicely Perry
Server at First Watch CafeServer at First Watch Cafe
Morgan SmithMorgan Smith
Server at First Watch CafeServer at First Watch Cafe