Sonni Lee
Medical Assistant
Chandler,AZ
Quote
It is never too late to be what you might have been.
George Eliot
Summary
Motivated Medical Assistant seeking to apply solid-organizational and communication skills in medical or healthcare setting, where team-work and patient service excellence is number one priority.
- Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Driver
Uber X And Uber Eats
Chandler, AZ
12.2020 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Medical Floater
Phoenix Children's Hospital
Phoenix, Arizona
02.2022 - 05.2022
- Prepared patients for care and maintained comfort and safety.
- Completed documentation for patient charts by obtaining diagnostic studies, reviewing current medications, noting allergies and recording provider orders and prescriptions.
- Gave patients discharge and follow-up instructions, educational brochures and dietary requirements.
- Maintained procedure room supplies and inventory by inspecting current stock, anticipating needs, placing and expediting orders and verifying receipt of shipments.
- Took and recorded patients vitals, noting changes or areas of concern.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Customer Service Representative
Safelite Auto Glass
Chandler, AZ
02.2020 - 02.2021
- Responsible for excelling in customer service, promptly and effectively answering calls, scheduling appointments and de-escalating angered customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Service Desk Representative
Home Depot
Phoenix, AZ
06.2019 - 02.2020
- Completing all return items and transactions, interacting with customers, strong verbal skills, effective listening skills, time management and phone etiquette.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Barista
Ikes Coffee
Tucson, AZ
01.2018 - 02.2018
- Interacting with customers, preparing food and drinks in a timely manner, managing payments and maintain a clean and healthy environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Customer Service Representative
Customer Contact Channels
Tucson, AZ
05.2016 - 01.2018
- Ensuring great customer service skills with inbound and outbound calls to/from customers, assisting with refill requests, for Humana Pharmacy Customers, transferring and redirecting calls to Pharmacist, when necessary and de-escalating supervisor calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
Phoenix, AZ 10.2020 - 09.2021
High School Diploma -
Smart Horizons Career Online High School
Pompano Beach, FL 01.2019 - 06.2020
Skills
Strong verbal and writtenCommunicationICD-10 CodingMedical TerminologyTime Management10 KeyOSHA & HIPAA CertifiedMicrosoft Office SuiteCMS 1500Patient Scheduling / IntakeCustomer ServicePhone EtiquetteFront Desk ProceduresFiling / FaxingAttention to detailInsurance VerificationAccountingClaim Status / Collections
Phlebotomy
Patient Scheduling
Monitoring patient progress
Diagnostic equipment expertise
Simple dressings
Active Listening
MS Office
City and non-city driving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Floater
Phoenix Children's Hospital
02.2022 - 05.2022
Driver
Uber X And Uber Eats
12.2020 - Current
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
10.2020 - 09.2021
Customer Service Representative
Safelite Auto Glass
02.2020 - 02.2021
Service Desk Representative
Home Depot
06.2019 - 02.2020
High School Diploma -
Smart Horizons Career Online High School
01.2019 - 06.2020
Barista
Ikes Coffee
01.2018 - 02.2018
Customer Service Representative
Customer Contact Channels
05.2016 - 01.2018