Shawn Mokricky

• Cabinet making, finish carpenter and general building
• Completed installations of building structures, trim, flooring, and cabinetry

• Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
• Worked with clients to design and construct custom cabinets based on needs and preferences.
• Liaised with other woodworkers to complete projects on schedule and within budget.
• Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
• Read and interpreted design plans to understand project specifications

Opened new sober living as live in manager. Job duties required holding weekly house meetings to check in with clients and insure progress through 12 steps as per house guidelines. Managed all aspects of house from filling beds to ensuring program compliance. Assured house was clean and maintained.

• Managed day-to-day operation of home to comply with regulations and agency standards
• Oversaw budget to manage expenditures and control costs
• Managed all intake and discharge paperwork and procedures for residents
• Developed and implemented new housekeeping practices to keep house clean
• Provided leadership, guidance and support to clients
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
• Monitored program performance and outcomes for successful delivery of services
• Researched best practices and developed strategies to improve program outcomes
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks

• Worked to house and find employment for people who are homeless,
• Created excel spreadsheets to track consumer’s data
• Quickly and effectively solved customer challenges, including follow-up to ensure remediation
• Responsible for overall success in maintaining accountability and serviceability of programs directives
• Maintained appropriate inventory levels and provided product loss control
• Helped clients navigate social services system and access needed resources.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Assisted clients with obtaining housing, employment and support resources.
• Coordinated with different service providers to meet clients' individual needs.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Coordinated and managed volunteer activities for community service projects.
• Approached issues proactively to best meet current and future community needs.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered constant flow of customer calls with minimal wait times.
• Engaged with customers to build rapport and loyalty.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of several fleet vehicles.

• Handled customer inquiries and suggestions courteously and professionally
• Answered constant flow of customer calls with minimal wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Tracked customer service cases and updated service software with customer information

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store losing procedures and balanced tills.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Monitored program performance to identify areas for improvement.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Established program policies and procedures to comply with federal, state and county regulatory requirements.
• Developed and implemented program evaluation systems to assess program impact.
• Maintained and updated all tracking related documents.
• Oversaw staff schedules for three 24 hour houses and assignments to handle programming demands.
• Developed and recommended policies and procedures for evaluating programs.
• Identified risks and developed crisis intervention plans.
• Supervised over 75 program staff, managing and evaluating performance providing high-quality services to program participants.