Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sean Mongan

Austin

Summary

Results-driven Senior Client Success Manager with a proven track record of retaining high-value clients, driving revenue growth, and fostering long-term partnerships. Skilled in strategic account management, performance analytics, and client relationship management. Known for strong communication, problem-solving, and adaptability across both startup and enterprise tech environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Client Success Manager

Olly Olly
03.2025 - Current
  • Managed a portfolio of over 160 clients, fostering personalized interactions to enhance value.
  • Served as trusted advisor to small business owners, aligning SEO strategies with objectives.
  • Delivered outstanding customer experience by providing tailored support to each client.
  • Educated clients on benefits of SEO services, clearly demonstrating their value.
  • Identified upselling and cross-selling opportunities based on clients' evolving requirements.
  • Conducted regular client check-ins to ensure satisfaction and address concerns promptly.
  • Collaborated with internal teams to resolve client issues and ensure timely solutions.
  • Analyzed client engagement data to identify trends and drive continuous improvement.

Client Success Manager

Surefire Local
11.2021 - 03.2025
  • Achieved distinction as Top Account Manager of 2023 in Surefire Local President's Club.
  • Managed a book of business averaging $2.4 million in annual recurring revenue.
  • Developed and executed digital marketing campaigns to enhance customer engagement and brand visibility.
  • Drove adoption, net retention, and expansion revenue for over 150 customers, boosting satisfaction and loyalty.
  • Monitored return on investment for online and social media marketing initiatives.
  • Established relationships with key stakeholders to ensure effective execution of marketing strategies.
  • Analyzed digital marketing trends to refine campaign strategies accordingly.
  • Cultivated a robust pipeline of prospective customers for business growth opportunities.

Enterprise Account Manager

Build-A-Sign
<ul> <li>Collaborated with business owners and marketing teams to execute effective marketing campaigns across multiple channels.</li> <li>Cultivated strong relationships with store managers, C-level executives, and distribution partners.</li> <li>Achieved sales goals by developing tailored solutions for clients and addressing concerns promptly.</li> <li>On track to exceed $500,000 in revenue within first year through strategic initiatives.</li> <li>Planned marketing initiatives to drive business development and enhance growth opportunities.</li> <li>Built a robust pipeline of prospective customers interested in partnership opportunities.</li> <li>Increased profit margins by optimizing budget control and product turnover.</li> <li>Managed accounts to strengthen existing relationships and expand market share.</li> </ul>
11.2020 - 11.2021
  • Collaborated with business owners and marketing teams to execute effective marketing campaigns across multiple channels.
  • Cultivated strong relationships with store managers, C-level executives, and distribution partners.
  • Achieved sales goals by developing tailored solutions for clients and addressing concerns promptly.
  • On track to exceed $500,000 in revenue within first year through strategic initiatives.
  • Planned marketing initiatives to drive business development and enhance growth opportunities.
  • Built a robust pipeline of prospective customers interested in partnership opportunities.
  • Increased profit margins by optimizing budget control and product turnover.
  • Managed accounts to strengthen existing relationships and expand market share.

Account Manager

GoDaddy
12.2019 - 06.2020
  • Served as principal contact for 225 SMB customers, ensuring exceptional service delivery.
  • Maintained strong customer relationships through regular outreach and prompt responses to inquiries.
  • Provided personalized support aligned with company brand, enhancing customer retention rates.
  • Achieved Top 10 status in customer retention for four of six months by driving high-quality service.
  • Empowered to deliver tailored solutions by exercising critical thinking and independence.
  • Educated clients on new services, ensuring accurate account updates and high service standards.
  • Managed diverse customer portfolio, including private parties, SMBs, enterprise, and international clients.
  • Coordinated event logistics and operations, improving communication between clients and internal teams.

Client Success Specialist

SUM XP
06.2010 - 11.2019
  • Designed and produced graphics for various events based on client specifications.
  • Evaluated existing event planning processes to identify improvement opportunities.
  • Managed event logistics and operations in a high-volume, fast-paced environment.
  • Recommended service packages to clients, emphasizing benefits and addressing objections.
  • Analyzed emerging trends in customer preferences to enhance service offerings.
  • Consulted with clients to clarify objectives and requirements for events.
  • Oversaw multiple tasks simultaneously to ensure seamless event execution.

Education

in Journalism -

Southwestern College
Chula Vista, CA, USA
Chula Vista, CA, USA

Skills

  • Client Relationship Management: Onboarding, Retention & Renewals
  • CRM Platforms: Salesforce, HubSpot, Gainsight, Zendesk
  • Customer Journey Mapping & Success Planning
  • Account Growth & Upselling Strategies
  • Data Analysis & Reporting: Excel, Google Analytics, Google Search Console, Google Ads
  • Project Management Tools: Trello, Jira, Mondaycom
  • Conflict Resolution & Executive-Level Communication
  • Cross-Functional Collaboration & Stakeholder Management

Accomplishments

  • 2023 President's Club - Surefire Local

Certification

  • Google Cybersecurity Certificate

Timeline

Senior Client Success Manager

Olly Olly
03.2025 - Current

Client Success Manager

Surefire Local
11.2021 - 03.2025

Enterprise Account Manager

Build-A-Sign
11.2020 - 11.2021

Account Manager

GoDaddy
12.2019 - 06.2020

Client Success Specialist

SUM XP
06.2010 - 11.2019

in Journalism -

Southwestern College

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