Smriti Patni
Cary,IL
Summary
PROFESSIONAL SUMMARY: Dynamic PMO Sr Manager (ePMO) with 10+ years of experience leading Program Management with minimum budget exceeding $1M, Change Management, Vendor Management, Finance and budget management and process improvement initiatives. Proven ability to enhance efficiency, productivity, and quality of deliverables, resulting in successful project outcomes. Excellent communication and leadership skills with a passion for driving strategic goals and objectives. Professional with proven record in design and development of Program and Project methodologies and standards that ensure feasibility, effective launch, and completion of objectives. Manage full SDLC, inception through warrantee ,budget creation through closeout.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr IT Program Manager
William Sonoma Inc
04.2021 - Current
- As Sr IT Program Manager Led cross functional teams , multi domain teams (Order, eCom, Logistics,Care centers, Infrastructure, dev ops, Product Engineering, etc) through Project conception, design,development,testing, deployment and closure steps and their related PMO phase gates.
- Supported Vendor Integration, technical and business testing.
- Managed Vendor SOW, PO, Tracking budget to actuals and invoice review .
- Managing multiple cross domain Programs with budget exceeding $1M each .
- Managed multi year cross functional and cross domain projects with successful completion.
- Compiled individual schedules in consolidated , dependency supported project plans
- Developed custom Project Dashboard and critical path reports for Project management and leadership updates.
- Leverage presentation, writing and facilitation skills to effectively communicate with leaders ,oversight committee, core team members, project staff and end users.
- Solid understanding of SDLC, Sharepoint , Six Sigma, Agile, Waterfall and Scrum software development methodologies,successfully managed/deployed and implemented in multiple complex IT Programs and Portfolios .
- Collaborate with customers, key stakeholders, delivery and QA teams to develop and set business expectations, resolve conflicts, implement overall portfolio management processes, compliance, Product line roadmap.
- Managed full project lifecycle (requirements, scope, risk, issues, develop schedules, resources, testing quality , release, costs, changes, communication and training ), providing customer and leadership support throughout the life cycle.
- Led activities to develop estimates , capacity planning, drove project work schedule for product deliverables, new solutions, change management, maintenance releases, and ensured timely completion of tasks in line with project objectives
Project Manager
Walgreens
11.2019 - 03.2021
- I was primarily responsible for product execution throughout the product lifecycle, including conducting research, creating, and aligning product strategy with corporate strategy, defining the product roadmap, requirements gathering and documentation, release management and readiness of their products, measuring the effects of these activities, and using metrics to feedback into the process
- Communicate clear priorities and status of roadmap items to all stakeholders
- Responsible for maintaining relationships and understanding expectations
- Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions
- Support the creation of business cases for future project proposals, highlighting how new business opportunities are expected to promote sustainable business growth
- Work with cross-company product managers to ensure strategic product roadmaps are successfully executed
- Implement key metrics for product features and analyze metrics to verify objectives are progressing as planned
- Initiate marketing strategies, maintain product development roadmaps, and execute product launch activities
- Conducted and helped in team trainings and ram, ping up team of 70 people (onsite and offshore)
- Responsible for quarterly and yearly appraisals for 5 of my team members
- Used Data Warehousing and BI to analyze and forecast data and product for stores in the USA
Project Manager
Walgreens
11.2018 - 10.2019
- I was primarily responsible for product execution throughout the product lifecycle, including conducting research, creating, and aligning product strategy with corporate strategy, defining the product roadmap, requirements gathering and documentation, release management and readiness of their products, measuring the effects of these activities, and using metrics to feedback into the process
- Communicate clear priorities and status of roadmap items to all stakeholders
- Responsible for maintaining relationships and understanding expectations
- Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions
- Support the creation of business cases for future project proposals, highlighting how new business opportunities are expected to promote sustainable business growth
- Work with cross-company product managers to ensure strategic product roadmaps are successfully executed
- Implement key metrics for product features and analyze metrics to verify objectives are progressing as planned
- Initiate marketing strategies, maintain product development roadmaps, and execute product launch activities
- Conducted and helped in team trainings and ramping up team of 70 people (onsite and offshore)
- Responsible for quarterly and yearly appraisals for 5 of my team members
- Used Data Warehousing and BI to analyze and forecast data and product for stores
- Skills: JIRA, JDA, SQL, SharePoint, Rally, Clarity, ServiceNow, Turnover, Costing and Budgeting, Project Scheduling, ROI analysis, Crystal reports, People Management
Project Manager
CVS Health
05.2018 - 10.2018
- Leading daily standup, training on agile practices to team and providing support in transition
- Led the team in various processes such as RXCLAIM, Adjudication, Eligibility etc
- To achieve project milestone on time with zero defects
- Communicate clear priorities and status of roadmap items to all stakeholders
- Responsible for maintaining relationships and understanding expectations
- Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions
- Communicate with cross team leads for flawless production deployment
- Skills: JIRA, SQL, SharePoint, Rally, Clarity, ServiceNow, SYNON, AS400, Aldon, Crystal Reports , Costing an Budgeting, Project Scheduling
Project Manager
Transamerica
- And product owners for the merger of, into Chubb, facilitating cross teams and cross companies’ to consolidate both companies product information into a single source business process flow across Chubb assigned applications
- Led the requirement gathering and documentation of application database changes to assigned application for data integration into Chubb systems
- This included Master Data consolidation
- Managed the Project Management Life Cycle for the consolidation and integration of assigned Transamerica systems into Chubb assigned systems
- This including managing schedules, resources, and reporting over project status
- Working with training resource to identify trainees for super users, inbound and outbound managers including the facilitation of training activities including meeting invites, conference rooms, etc
- Gathering and reconciliation of vendor and supplier information and revisions to ensure data integrity and accuracy
- Taking ownership of ad hoc projects as assigned by Manager and Senior Leaders
- Skills: AS400, RPGLE, CLLE, JIRA, CLARITY, Implementor, SharePoint, SQL, Costing and Budgeting, Project Scheduling, People Management, Sprint management and backlog
Project Manager
Walgreens Boots Alliance
06.2014 - 02.2015
- Played major role in BOOTS acquisition by DEALS process by making cross teams understand the current Deals system for the acquisition data to flow from one process to another
- Taking the related requirement and delegating to development team
- Transforming requirements into detailed user stories which contain appropriate action items, business value, acceptance criteria, definition of done and ready and the related UI/UX
- Working closely with the UI/UX designers to create a mockup design of the final solution including all related features and functionalities of the deliverable products
- Providing clarification on any related issues or questions to the development team for any related story items and helping to remove any impediments
- Assisting the development team in any related testing/QA exercises and validation of data/systems
- Facilitation of design sessions with the business and subject matter experts to get clarification on any outstanding issues and providing timely answers and feedback to the technical team
- Tracking and resolution of user story related issues including bugs, data issues, and enhancements
- Skills : AS400, RPGLE, CLLE, JIRA, CLARITY, Implementor, SharePoint, SQL, Service now
Project Manager
Walgreens Boots Alliance
08.2013 - 03.2014
- Facilitate process to capture and document business requirements
- Analyze requirements; construct workflow charts and diagrams; studying system capabilities; write specifications
- Eliciting requirements with business owner, requirements organization, translating and simplifying requirements, communication
- Improve business processes and systems by studying current practices, designing modifications (process / workflows / user interface)
- Develop an understanding of the data sources used in our business to explain limitations and propose viable solutions based on the requirements
- Perform data analysis, discover, and present insights to leadership on core business questions
- Recommend controls by identifying problems, writing improved procedures
- Provide references for users by writing and maintaining user documentation; providing help desk support; training users
- Prepare technical reports by collecting, analyzing, and summarizing information and trends
- Assisting with the development of business cases
- Management of projects, processes, tools, and technologies to support the optimal operations for Incubator and Performance Compliance system for Walgreens
- Skills : AS400, RPGLE, CLLE, JIRA, CLARITY, Implementor, SharePoint, SQL, ServiceNow
- Synon
Project Manager
Walgreens Boots Alliance
10.2012 - 07.2013
- Conducted a POC to efficiently decrease the time taken to computer billions of data in seconds of time and completed it to perfection
- Converted DB2 tables to SQL tables and used batch and multithreading process
- Management of projects, processes, tools and technologies to support the optimal operations for Air Line Reservations Department
- Working as a liaison between key business stake holders, vendor and Information Technology to gather and document high level and detailed requirements, facilitation of JAD sessions, tracking and monitoring project progress
- Analysis and documentation of current AS-IS process in order to design and make recommendation for an enhanced TO-BE process including automation of manual processes
- Multi-tasking, problem solving, analysis and communication on a continuous basis to ensure project progress and timelines stay in line with expectations from Senior Management
- Scoping and documenting any project related changes to achieve successful on-time project completion
- Extraction, analysis, reconciliation and validation of key metrics and attributes integral towards the successful delivery of the project
- Playing a liaison role to manage project efforts collaboratively, tracking budget compliance, resolve conflicts and drive team performance
- Interaction with other business groups and departments to reconcile any conflicting stakeholder interests
- Creation of project documentation to act as training and reference material
- Making efficient use of SharePoint to create a structure hierarchy of document folders for sharing and collaboration
- Management of MPR (Monthly Project Report), Res Calendar, Project Intake Document
IT Program Manager
Dell India International
01.2011 - 04.2011
- Led cross functional teams , multi domain teams (Order, eCom, Logistics,Care centers, Infrastructure, dev ops, Product Engineering, etc) through Project conception, design,development,testing, deployment and closure steps and their related PMO phase gates
- Supported Vendor Integration, technical and business testing
- Managed Vendor SOW, PO, Tracking budget to actuals and invoice review
- Managing multiple cross domain Programs with budget exceeding $1M each
- Managed multi year cross functional and cross domain projects with successful completion
- Compiled individual schedules in consolidated , dependency supported project plans
- Developed custom Project Dashboard and critical path reports for Project management and leadership updates
- Leverage presentation, writing and facilitation skills to effectively communicate with leaders ,oversight committee, core team members, project staff and end users
- Solid understanding of SDLC, Sharepoint , Six Sigma, Agile, Waterfall and Scrum software development methodologies,successfully managed/deployed and implemented in multiple complex IT Programs and Portfolios
- Collaborate with customers, key stakeholders, delivery and QA teams to develop and set business expectations, resolve conflicts, implement overall portfolio management processes, compliance, Product line roadmap
- Managed full project lifecycle (requirements, scope, risk, issues, develop schedules, resources, testing quality , release, costs, changes, communication and training ), providing customer and leadership support throughout the life cycle
- Led activities to develop estimates , capacity planning, drove project work schedule for product deliverables, new solutions, change management, maintenance releases, and ensured timely completion of tasks in line with project objectives, Identification of cross-functional business requirements for payment solutions and determine best resolution to business problems
- Detailed description of user needs, program function and steps required to develop or modify computer programs in the areas of patient billing and receivables
- Working closely with stakeholders, Product Managers, UI/UX designers and technical teams on new/existing enhancements associated to assigned products
- Working as a liaison between multiple stakeholders and subject matter experts to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems
- Providing leadership assistance to formulate requirements from ideation through to Production including matrix, managing QA and Dev resources throughout the SDLC process
- Responsible for publishing, reviewing, and getting approval on user stories, requirement documents and release notes
- Coordination of UAT activities with internal and external customers
- Analysis of technical requirements and specifications to generate functional requirements
- Working as a Business Analyst, primary responsibilities include standard and ad hoc reporting, designing KPI and dashboards for meaningful and accurate reporting and leading project for automation of reporting and analytics for Patient Management, Strategic Sourcing and Procurement
- Management of Patient and account information including updates, extraction, manipulation, reporting and data cleanup in key applications including ServiceNow
- Creation and management of a formal program to track, calculate, monitor, and manage rebates, credit memos, etc
- Reporting of monthly key operational metrics to Senior Management including the year-to-date results of internal customer satisfaction survey
- Managing multiple teams supporting projects
- Multitasking as a Business Analyst and technical lead for all related BA duties including gathering requirements, end-to-end project management, testing/QA, training, documentation, etc
- Acting as a liaison between cross functional business units and Information Technology to automate manual reports and processes using Business Intelligence tools and technology solutions
- Managing ad hoc projects and requests including documentation, enhancements and modifications to technology solutions, requirements documentation, release notes, etc
- Skills: AS400, RPGLE, CLLE, JIRA, CLARITY, Aldon, SharePoint, SQL
Project Lead
American Express Travel
08.2009 - 11.2010
- Acting as a liaison between key stakeholders and technology to create and develop the Global max process for generating financial settlement file and use this file for authorization and billing generation of travel credit card
- Primary job responsibilities include but not limited to standard and ad hoc reporting and analytics, process improvements, project management, customer relationship management, data quality and integrity, documentation and other projects as assigned
- Standard and Ad hoc reporting and analytics for all weekly Purchase Order and Repair Order reports for Supply Chain Management
- Driving process improvements through creation of automated reports utilizing multiple analytics tools
- Review and analysis of existing AS IS processes to design and implement more efficient TO BE processes
- Creation of documentation to act as reference and training guides for new employees
- Supporting projects on Strategic sourcing sub team by providing assistance on data extraction, process improvement and documentation and other ad hoc assignments as needed
- Management of multiple projects from design and development to testing and implementation into production environment
- Skills: AS400, RPGLE, CLLE, JIRA, CLARITY, Implementor, SharePoint, SQL
Lead Software Programmer
Huntsman Textile Enterprise
12.2007 - 07.2009
- Developing and maintain the BPCS ERP system for supply chain for Huntsman and walking through the complete SDLC cycle with no defects
- Acting as a liaison between various business areas and Business Intelligence solutions developers to gather, analyze and document business reporting requirements for standard and ad hoc reports and dashboards
- Capturing, consolidation and communication of gathered reporting requirements from Subject matter experts to the Business Intelligence team for the development of automated reports using MicroStrategy Reporting tool
- Data profiling and analysis of all related data elements (attributes and metrics) to identify the data fields to be used in the creation of fact tables and dimensions in the enterprise data warehouse
- Running queries using SQL queries in Teradata to re-create and validate standard and ad ho reporting solutions, validate, and troubleshoot data related issues and verify the accuracy of information in the database
- Identification, analysis, and documentation of data from multiple sources to select the right combination of attributes and metrics for the building of data warehouse for BI projects
- Creation of documentation including data dictionary, data source mapping files, training manuals, requirements documentation and release documents to provide guidance and support to both the business groups and technical teams
- Design and development of Reports and dashboards using MicroStrategy Reporting tool to create automated reporting solutions for new and existing reports for various business groups
- Continuous learning and development through usage of internal and external sources of learning for development of new skills to effectively manage my role and responsibilities.
Education
Masters: Master of Computer Application (MCA) -
Banasthali Vidyapeeth
IndiaBachelors: Bachelor of Science - Computer Science
University of Rajasthan
Skills
- Project Portfolio Management Office
- Risk Management
- Stakeholder Management
- Financial Analysis
- Costing and Budgeting
- Building relationships and Negotiations
- Technology strategic planning
- Proposal and Contract Management
- Enterprise-Wide Implementations
- Vendor Management
- Planning and Scheduling Testing/QA/Rollout/Support
- Performance metrics
- Budgeting and Forecasting
- Baseline Schedules Creation
- Change Management Tools – Aldon, Turnover, Implementer
- Strong MS Office Suite, Database Design (RDBMS) Requirement Analysis, Costing and Budgeting, MS Project, Custom Software Development, ROI Analysis, JIRA, CLARITY, RALLY, ServiceNow, SharePoint administration
- AS400, CLLE, RPGLE, Synon, SQL, RDBMS, Crystal reports
Certification
Professional Scrum Master (PSM1) – Scrum.org
GNIIT(NIIT)
Enrolled in PMI for CAPM certification
Timeline
Sr IT Program Manager
William Sonoma Inc
04.2021 - Current
Project Manager
Walgreens
11.2019 - 03.2021
Project Manager
Walgreens
11.2018 - 10.2019
Project Manager
CVS Health
05.2018 - 10.2018
Project Manager
Walgreens Boots Alliance
06.2014 - 02.2015
Project Manager
Walgreens Boots Alliance
08.2013 - 03.2014
Project Manager
Walgreens Boots Alliance
10.2012 - 07.2013
IT Program Manager
Dell India International
01.2011 - 04.2011
Project Lead
American Express Travel
08.2009 - 11.2010
Lead Software Programmer
Huntsman Textile Enterprise
12.2007 - 07.2009
Project Manager
Transamerica
Masters: Master of Computer Application (MCA) -
Banasthali Vidyapeeth
Bachelors: Bachelor of Science - Computer Science
University of Rajasthan
Professional Scrum Master (PSM1) – Scrum.org
GNIIT(NIIT)
Enrolled in PMI for CAPM certification
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