SMRUTI LIPI SAHOO
Business Analyst
Summary
Detail-oriented and results-driven Business Analyst with 4+ years of corporate experience in account and project management, client relations, and business operations, coupled with strong academic and hands-on training in Agile, Scrum, and Business Analysis. Proven ability to bridge the gap between business and technology teams by gathering and analyzing requirements, managing cross-functional collaboration, and delivering solutions in fast-paced environments. Eager to contribute in a techno-functional role in the healthcare domain within an Agile, global delivery environment.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Career Break-Relocation & Caregiving
Career Sabbatical
01.2019 - 06.2025
- Took a planned career break after relocating to the U.S on a dependent visa (H4) to support family settlement and transition.
- Focused on family care and early parenting. During this period, completed multiple certifications in Agile, Project Management, and Business Analysis to ensure continued professional development and readiness for workforce re-entry.
Key Account Manager
Redington India Limited
01.2016 - 12.2018
- Managed account of Client-HPE(Hewlett Packard Enterprise ) Server and Storage business across India with an annual revenue of $1million.
- Gathered, analyzed, and translated client needs into functional product goals and backlog items.
- Collaborated with cross-functional technical teams to deliver Agile solutions on time.
- Crafted comprehensive business plans to analyze market opportunities for new product concepts, leading to the successful launch of three innovative products that generated $50K in additional revenue.
- Prioritize and refine product backlog items based on customer feedback, resulting in an increase in user satisfaction ratings.
- Orchestrated seamless cross functional collaboration across departments to streamline processes, resulting in a 20% decrease in time to market.
- Directed and supervised a team of 5 internal employees, overseeing their daily operations and ensuring project deadlines were met consistently.
- Oversaw a sales operations team of 50 professionals across India, implementing targeted sales strategies for increase in sales revenue.
- Developed and conducted training sessions for new internal team members on operational processes, resulting in a 20% decrease in onboarding time and increased productivity levels within the department.
- Implemented performance metrics for vendor's targets, leading to an improvement in vendor satisfaction and on-time delivery rates.
- Developed and maintained strong relationships with vendors and clients, resulting in a 95% client retention rate and an increase in repeat business.
- Streamlined online operations for loading products from clients to the company's warehouse, resulting in an increase in efficiency and a reduction of shipping errors.
- Organized quarterly feedback calls with vendors to gather insights related to business performance, resulting in a 30% increase in collaboration with vendors and alignment on strategic goals for upcoming quarters.
Human Resource Intern
Mahindra & Mahindra
06.2015 - 10.2015
- Assisted with conducting initial candidate screenings, supported the onboarding process for new employees by preparing onboarding materials, organizing orientation sessions, and helping the new hires to complete the paperwork.
- Collaborated with hiring managers to create targeted job postings that attracted top talent.
- Coordinated training programs and workshops for employees, to support their professional development and skill enhancement.
Banking Officer
ICICI Bank Limited
08.2011 - 03.2013
- Developed and nurtured strong relationships with clients, leading to a growth in sales of bank services.
- Resolved customer complaints promptly and effectively, resulting in an increase in customer satisfaction ratings.
- Conducted daily reconciliation of cash deposits and withdrawals, identifying discrepancies, and implementing corrective actions to reduce errors.
- Collaborated with cross functional teams within the bank to streamline processes and enhance customer satisfaction, leading to a 20% decrease in customer complaints.
- Ensured strict compliance with internal and regulatory procedures.
Education
Master of Business Administration - Human Resources & Marketing
Biju Patnaik University of Technology
01.2014 - 01.2016
Bachelor of Technology - Information & Technology
Biju Patnaik University of Technology
01.2006 - 01.2010
Scrum Master & Agile Certification - undefined
Udemy
Agile Project Management - undefined
Google
Foundations of Project Management - undefined
Google
Business Analysis Fundamentals-ECBA - undefined
Udemy
Skills
- Business Requirements Gathering & Documentation
- Agile Scrum methodologies
- Kanban Principles
- Sprint Retrospectives, Sprint Planning & User Story
- Project Management & Planning
- Cross-functional Collaboration & Communication
- Data Analysis, Estimation, and Process Optimization
- MS Office, Google Workspace, and Collaboration Tools
- Basic Proficiency in SQL & JIRA
- Client Relationship & Account Management
- Strong verbal, written, and interpersonal skills
Timeline
Career Break-Relocation & Caregiving
Career Sabbatical
01.2019 - 06.2025
Key Account Manager
Redington India Limited
01.2016 - 12.2018
Human Resource Intern
Mahindra & Mahindra
06.2015 - 10.2015
Master of Business Administration - Human Resources & Marketing
Biju Patnaik University of Technology
01.2014 - 01.2016
Banking Officer
ICICI Bank Limited
08.2011 - 03.2013
Bachelor of Technology - Information & Technology
Biju Patnaik University of Technology
01.2006 - 01.2010
Scrum Master & Agile Certification - undefined
Udemy
Agile Project Management - undefined
Google
Foundations of Project Management - undefined
Google
Business Analysis Fundamentals-ECBA - undefined
Udemy
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