Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

S M SHAMSIL AREFIN

Queens

Summary

Dynamic, results-driven sales professional with 5+ years of high-performance retail and management experience across leading brands like Macy’s and Rite Aid. Currently pursuing a Bachelor of Science in Computer Science, combining technical knowledge with elite customer persuasion skills. Known for consistently exceeding sales targets, building lasting client relationships, and mentoring peers to success. Recognized for a rare blend of charisma, leadership, and data-driven sales execution.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

Macy’s – Queens Center Mall, NY
07.2024 - Current
  • Recognized as the top-performing sales associate in the Home department within the first 3 months.
  • Surpassed sales quotas consistently, with monthly overperformance between 80 to 150%.
  • Developed expert-level knowledge of product lines and leveraged this to tailor product suggestions for diverse customer needs.
  • Used emotional intelligence and body language cues to close hesitant customers on high-ticket items.
  • Delivered an outstanding customer experience leading to multiple repeat buyers and referrals.
  • Trained new sales associates on persuasive selling, store systems, and customer rapport-building techniques.
  • Managed inventory levels, accurately tracking stock to optimize product availability and reduce shortages.
  • Collaborated with management on promotional strategies, driving store sales through targeted marketing initiatives.

Supervisor / Management Associate

Rite Aid – Queens, NY
09.2019 - 11.2023
  • Led a team of over 10 associates in a high-traffic retail environment, ensuring excellent customer service and smooth operations.
  • Monitored daily sales performance, handled POS systems, and optimized workflow for staff during peak hours.
  • Resolved escalated customer issues quickly and professionally, resulting in a 20% boost in satisfaction scores.
  • Maintained inventory accuracy, oversaw cash handling and banking processes with zero audit discrepancies.
  • Mentored junior associates on conflict resolution and service excellence, leading to higher team morale and retention.
  • Identified and corrected process bottlenecks that improved floor efficiency and sales response time.
  • Recognized by regional managers for initiative, accountability, and loyalty throughout the COVID-19 crisis.

Education

Bachelor of Science (BS) - Computer Science

CUNY Brooklyn College
Brooklyn, NY
06.2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Sales strategies
  • Upselling
  • Sales goals attainment

Accomplishments

  • Increased productivity 40% by implementing several process improvements.

Timeline

Sales Associate

Macy’s – Queens Center Mall, NY
07.2024 - Current

Supervisor / Management Associate

Rite Aid – Queens, NY
09.2019 - 11.2023

Bachelor of Science (BS) - Computer Science

CUNY Brooklyn College

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