Sikder Tabrez
Deer Park,NY
Summary
Experienced Direct Support Professional with expertise in client-centered care, crisis management, and team collaboration. Committed to enhancing client well-being and fostering a supportive environment that empowers individuals.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Prohealth Home Care Inc Elmhurst Branch
03.2024 - 05.2026
- Provided compassionate, person-centered care to individuals with intellectual and developmental disabilities.
- Assisted individuals with activities of daily living (ADLs), including personal hygiene, dressing, grooming, toileting, and meal preparation.
- Supported individuals in achieving personal goals while promoting independence, dignity, and self-confidence.
- Assisted with medication administration in accordance with agency policies and procedures.
- Monitored and documented individuals' physical, emotional, and behavioral conditions accurately and promptly.
- Maintained detailed daily progress notes and completed required documentation in a timely manner.
- Implemented Individualized Service Plans (ISPs) to meet each person's unique needs and goals.
- Encouraged participation in community outings, recreational activities, and social events.
- Assisted individuals with transportation to medical appointments, work, school, and community programs.
- Ensured a safe, clean, and supportive living environment while following health and safety regulations.
- Collaborated with nurses, social workers, therapists, supervisors, and family members to provide quality care.
Support Specialist Supervisor
Auri Nutra
09.2022 - 04.2024
- Supervised and supported a team of support specialists to ensure high-quality patient and customer service.
- Coordinated daily operations, staff schedules, and workflow to maintain efficient department performance.
- Trained, coached, and evaluated team members on company policies, procedures, and customer service standards.
- Monitored team performance and provided constructive feedback to improve productivity and service quality.
- Assisted patients, healthcare providers, and customers with inquiries regarding medical products, services, and account information.
- Resolved complex customer concerns and escalated issues when necessary to ensure timely resolution.
- Maintained accurate records, reports, and documentation while ensuring compliance with company policies and HIPAA regulations.
- Collaborated with cross-functional departments, including billing, pharmacy, logistics, and clinical teams, to resolve operational issues.
- Ensured compliance with healthcare regulations, quality standards, and organizational procedures.
- Managed inventory requests, order processing, and shipment coordination for medical supplies and equipment.
- Prepared operational reports and analyzed performance metrics to identify opportunities for process improvement.
- Supported onboarding and mentoring of new employees, fostering a collaborative and high-performing team environment.
- Conducted regular team meetings to communicate organizational updates, goals, and performance expectations.
- Implemented process improvements that increased efficiency, reduced errors, and enhanced customer satisfaction.
- Maintained confidentiality of patient and company information in accordance with HIPAA and organizational policies.
Admin - Production, Printing Dept.
Broadridge Financial Solutions (EDGE 1 PRINT)
07.2018 - 03.2021
- Supported daily administrative operations for a high-volume production and printing department.
- Coordinated print job scheduling and monitored production workflow to ensure on-time completion.
- Prepared, reviewed, and processed production documentation, work orders, and shipping records.
- Maintained accurate records of print jobs, inventory, and production reports using Microsoft Excel and internal systems.
- Collaborated with production, quality assurance, and shipping teams to ensure smooth workflow and timely delivery.
- Assisted with data entry, document preparation, filing, and report generation.
- Monitored inventory levels of printing materials and coordinated replenishment with suppliers.
- Performed quality checks on printed materials to ensure accuracy and compliance with client specifications.
- Communicated with internal departments to resolve production issues and prioritize urgent requests.
- Managed confidential financial documents while adhering to company security and compliance standards.
- Assisted supervisors with daily production planning, scheduling, and performance tracking.
- Supported continuous improvement initiatives to enhance production efficiency and reduce errors.
- Maintained a safe, organized, and efficient work environment following company policies and procedures.
- Provided excellent administrative support in a fast-paced, deadline-driven production environment.
Education
Bachelor of Arts -
Adamjee Cantonment College
Dhaka, Bangladesh04-1989
BBA - Business Administration And Management
National Univeristy
Dhaka, Bangladesh09-1993
MBA - Business Administration And Management
National Univeristy
Dhaka,Bangladesh09-1998
Skills
- Client-centered care
- Behavior intervention
- Crisis management
- Team collaboration
- Care coordination
- Empathy
- Conflict resolution
- Communication skills
Timeline
Direct Support Professional
Prohealth Home Care Inc Elmhurst Branch
03.2024 - 05.2026
Support Specialist Supervisor
Auri Nutra
09.2022 - 04.2024
Admin - Production, Printing Dept.
Broadridge Financial Solutions (EDGE 1 PRINT)
07.2018 - 03.2021
Bachelor of Arts -
Adamjee Cantonment College
BBA - Business Administration And Management
National Univeristy
MBA - Business Administration And Management
National Univeristy