Stephanie Marie Whitlock
Philadelphia,PA
Summary
- Business-minded & human-focused consistency - ensuring smooth and efficient operations.
- Reliable organizational skills with an innovative, proactive approach to problem-solving.
- Comprehensive experience in administrative tasks and office management; skilled in data entry, record keeping, and customer service.
Overview
20
20
years of professional experience
Work History
Clerk 2 (Records Custodian)
City Of Philadelphia
01.2023 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Institutional Cook
School District of Philadelphia
08.2022 - 12.2023
- Serves meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen
- Adheres to proper food handling, sanitation, and safety procedures; maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintains appropriate dating, labeling, and rotation of all food items
- Stores leftovers according to established standards
- Coordinates daily food supply inventory for cafeteria
- Submits order to supervisor
- Assists with receipt of deliveries
- Ensures smooth operation of cafeteria services during absence of supervisor
Guest Protection Services I
Barnes Foundation
09.2021 - 12.2021
- Evaluated existing security systems and recommended updates or improvements as needed to enhance overall protection measures for the organization.
- Verified guest and vendor identifications at each entry
- Conducted periodic security audits
- Promptly responded to all security violations and emergency calls
- Enhanced security by conducting regular patrols and monitoring surveillance systems.
Crew Member
Trader Joe's
01.2013 - 09.2021
- Executed continuous process improvement ('kaizen') philosophy on day-to-day basis; ensuring customers an enjoyable and rewarding shopping experience (including, but not limited to: assisted shopping, product recommendations & samples, packaging/labeling special orders, cash handling/other POS operations)
- Receiving, unloading & stocking incoming shipments safely from delivery truck
- Assisted in the on-going success of the in-house Display & Signage department (including, but not limited to: price audits, product organization, large-scale display fabrication, customer-side merchandising, store maintenance)
- Supervised large-scale orders of specialized items for holiday push
- Cleaning and securing food demonstration stations, in accordance to ServSafe & OSHA guidelines
Catering Assistant/Server
Feast Your Eyes Catering
01.2014 - 01.2016
- Deliver food orders to customers quickly and accurately
- Uphold sanitation and food safety principles
- Bus tables by removing dirty dishes and trash
- Check in with customers to ensure their experience is satisfactory
- Ensure patrons have all appropriate tableware needed to properly enjoy their food
- Assist setting up tables before service with appropriate utensils, napkins and decorations
- Handle various impromptu requests from customers
Server/Cashier
California Pizza Kitchen
01.2012 - 01.2013
- Accepting and inputting customer orders
- Providing guests with guidance and suggestions, in accordance to their needs
- Operating register/cash handling duties (POS, etc)
Hostess/Event Coordinator
California Pizza Kitchen
01.2005 - 01.2012
- Greeting and guiding guests, in accordance to their needs
- Setting up storefront marketing displays
- Cleaning protocol set up by OSHA
- Accepting, packaging, handling fulfillment of orders
- Answering customer phone calls
- Cash handling (and other POS operations)
- Organizing and executing in-store events (ie children's parties, restaurant tours, fundraisers, etc.)
Education
High school diploma -
Pelham High School
Pelham, AL06.2001
Bachelor's degree - Computer Animation
Art Institute of Atlanta
Atlanta, GASkills
- Administrative Support
- Creative Thinking
- Problem-solving
- Customer Service
- Phone Etiquette
- Graphic Design
- Data Analysis / Entry
- Records Maintenance
- Scanning and copying
- Confidentiality
- Quality control
- Cash Management
- Microsoft Office
- Adobe Suite
Timeline
Clerk 2 (Records Custodian)
City Of Philadelphia
01.2023 - Current
Institutional Cook
School District of Philadelphia
08.2022 - 12.2023
Guest Protection Services I
Barnes Foundation
09.2021 - 12.2021
Catering Assistant/Server
Feast Your Eyes Catering
01.2014 - 01.2016
Crew Member
Trader Joe's
01.2013 - 09.2021
Server/Cashier
California Pizza Kitchen
01.2012 - 01.2013
Hostess/Event Coordinator
California Pizza Kitchen
01.2005 - 01.2012
High school diploma -
Pelham High School
Bachelor's degree - Computer Animation
Art Institute of Atlanta
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