Smyrna Dixon
Orlando,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Strong professional with a passion for event coordination and psychology.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Orlando Health
Orlando, FL
11.2023 - Current
- Organized and maintained confidential medical files, both electronic and hard copy.
- Provided administrative support to physicians, nurses, and other healthcare staff members.
- Greeted visitors in a professional manner, answered incoming calls, and directed them appropriately.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Maintained accurate documentation of all patient visits utilizing Electronic Health Records.
- Conducting research on various topics as requested by the directors.
- Recording minutes at departmental meetings attended by the directors.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed and tracked expenses to meet company budget requirements.
Executive Assistant to the Vice Presidents
Embrace Families
Maitland, FL
08.2022 - 11.2023
- Managed complex calendars and travel arrangements for the executive team
- Drafted and edited correspondence and documents for the executive team
- Coordinated activities and events for the executive team
- Monitored the budget for the executive team and assisted with financial planning
- Acted as a liaison between the executive team and other departments
- Performed administrative functions such as data entry, filing, and customer service
- Maintained accurate records for all office activities and transactions.
Office Coordinator + Executive Administrative Assistant
321 Agency
Orlando, FL
08.2021 - 09.2022
- Exhibited exceptional organizational skills to ensure all office duties were completed in a timely manner
- Excellent communication skills, both verbal and written, to provide courteous customer service in person and over the phone
- Scheduled meetings and appointments for staff members
- Successfully managed a wide range of office responsibilities including incoming calls, outgoing mail and filing
- Demonstrated the ability to multitask in a fast-paced environment while maintaining accuracy and efficiency.
Assistant Store Manager
Soma
Winter Park, FL
04.2016 - 07.2021
- Managed an assistant store manager team of 8 staff members, effectively delegating tasks for efficient store operations
- Collaborated with corporate teams to ensure adherence to corporate policies and procedures
- Developed and implemented employee training programs to ensure quality customer service
- Monitored store financial performance and managed expenses to maximize profitability
- Prepared work schedules to ensure adequate store staffing and operational efficiency
- Facilitated and participated in regular store staff meetings and planned all events in store from start to finish
- Trained and mentored new sales associates
- Collaborated with store management to develop promotional strategies.
Medical Office Coordinator/Sr. Administrative Assistant
(MHYH) Autism Haven
Jacksonville, FL
01.2011 - 01.2018
- Managed daily operations of a busy medical office, ensuring efficient and effective patient care
- Established an effective patient registration and check-in process
- Scheduled and coordinated patient appointments with providers and ancillary staff
- Successfully trained and managed a staff of 12 medical office professionals
- Supervised front desk staff to ensure excellent customer service and patient experience
- Contributed to and helped lead employee staff meetings
- Coordinated all staff and customer events
- Developed and implemented efficient office procedures and policies to streamline office operations.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
06-2022
Bachelor of Science - Health Administration
Valencia College
Skills
- Microsoft 365
- Google Suite
- Slack
- Salesforce
- Apple Software
- Adhere to HIPPAA
- BSL Certification
- First Aid/CPR
- Customer Relations
References
References available upon request.
Timeline
Administrative Assistant
Orlando Health
11.2023 - Current
Executive Assistant to the Vice Presidents
Embrace Families
08.2022 - 11.2023
Office Coordinator + Executive Administrative Assistant
321 Agency
08.2021 - 09.2022
Assistant Store Manager
Soma
04.2016 - 07.2021
Medical Office Coordinator/Sr. Administrative Assistant
(MHYH) Autism Haven
01.2011 - 01.2018
Bachelor of Science - Hospitality Management
University of Central Florida
Bachelor of Science - Health Administration
Valencia College