Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Cassandra Davis

Milwaukee

Summary

Dedicated healthcare professional with a passion for resident satisfaction, care coordination, and staff stability. Seeking to utilize strengths in a demanding field to improve personalized care planning and reduce hospitalizations. Committed to fostering a culture of respect and providing growth opportunities for staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Operations

Adava Care
01.2020 - Current
  • Communicating with departmental heads to ensure company-wide compliance
  • Supervision of Administrators and the evaluation of company processes.
  • Worked with the HR department to implement hiring procedures while communicating with upper management to improve company operations.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Ensuring daily operations meet DHS 83 regulatory compliance.
  • Conducting resident assessments and developing service plans.
  • Leading staff hiring, training, and performance management.
  • Maintaining strong resident satisfaction and resolving concerns promptly.
  • Managing budgets, financial records, and billing processes.
  • Leading marketing and outreach to support occupancy goals.
  • Ensuring safety, emergency preparedness, and policy compliance.
  • Advocating for residents and maintaining communication with families.
  • Defined, implemented, and revised operational policies and guidelines.

House Manager

Clifden Court Assisted Living
03.2014 - 01.2022
  • Supervised 20+ staff members in a 33 bed facility. Built sturdy relationships with residents, their families, case managers, nurses and hospice. Completed admission paperwork also wrote and updated ISP's. Monitored change in condition. Informed dietary of new and up to date individual resident diets.
  • Completed budget- friendly scheduling, keeping in mind the staff to resident care ratio. Informed staff of current changes in condition/ behaviors. Reminders of scheduling continuing education and posted class dates. Adhere to all state regulations according to chapter DHS 83 regarding storage, chemical, Medications as well as resident rights etc
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.

Regional Coordinator

Bell Therapy
02.2008 - 04.2014
  • Worked with adults and families living with behavioral, developmental and social challenges. The objective is to provide a living environment which emphasizes consistency, daily repetition, structured learning, active participation in daily living skills, alleviation of maladaptive behaviors and positive role modeling. Obtaining and monitoring accurate blood glucose readings as well as obtaining accurate vital sign. Transport to doctor's appointments as well as recreational activities.
  • Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
  • Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
  • Coordinated training programs for staff development, enhancing employee satisfaction and retention rates.

Supervisor

Bell Therapy
02.2008 - 04.2014
  • Supervised staff of 6 or more PCWs. Completed grocery shopping, managed resident funds, built strong relationships with residents, families, case workers, nursing as well as staff.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

Allied Health - Medical

Bryant Stratton College
Milwaukee, WI
06.2009

Skills

  • Microsoft Word, Excel, Outlook (3 years)
  • Operations oversight
  • Strategic planning and execution
  • Process improvements
  • Quality assurance
  • Cost control
  • Leadership training
  • Schedule oversight
  • Teamwork and collaboration
  • Decision-making
  • Staff training/development
  • Customer service management
  • Data analysis
  • Effective leader
  • Customer relations
  • Hiring and onboarding
  • Performance improvements
  • Relationship building
  • Performance evaluation and monitoring
  • Proficient in [software]
  • Policy development and enforcement
  • Delegating work
  • Scheduling
  • Schedule management
  • Cost reduction
  • Program administration
  • Administrative management
  • Business growth initiatives
  • Inventory tracking and management
  • Payroll administration and timekeeping

Certification

  • Medical Assistant
  • June 2009 to Present
  • Administered medication subcutaneously as well as intramuscular on adults and children and acquired and placed tools needed accordingly. Worked with physicians side by side during procedures as well as accurate urine test results using the dipstick method. Obtained accurate vital signs and documented accordingly. Prepared patients for procedures prepared specimen for the lab. Stocked rooms with appropriate tools performed EKG and spirometry test, Cleaned and sanitized rooms for patients, roomed patients according to arrival, appointments and

Section name

  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

Timeline

Director of Operations

Adava Care
01.2020 - Current

House Manager

Clifden Court Assisted Living
03.2014 - 01.2022

Regional Coordinator

Bell Therapy
02.2008 - 04.2014

Supervisor

Bell Therapy
02.2008 - 04.2014

Allied Health - Medical

Bryant Stratton College

Similar Profiles

CREATE PROFILE