Savannah Connor

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Worked alongside PTs and PTAs to ensure patient safety during all aspects of treatment.
• Maintained a productive working relationship with outside providers and clinics while maintaining HIPAA compliance.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Enhanced office productivity by putting in new guidelines and instructional templates for a rehab department made up of 5 locations.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Assisted with medical coding and billing tasks.
• Performed onsite drug screenings and pre-employment physicals for a location manufacturing facility.

40 hours/week

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Performed scheduling and registration functions for the patients of 5 primary care providers.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Organized patient records and scanned them into a secure server for information storage and retrieval.
• Answered incoming calls, scheduled appointments and filed medical records all while registering incoming patients.
• Provided excellent customer service to patients and medical staff.

40 hours/week

• Managed 15-20 staff members at any given time and ensured company standards were met.
• Responded to staff and customers complaints to come to a mutual resolution.
• Trained new hires on computer systems, menu items, company standards, and customer service.
• Memorized a menu with over 50 items, with all possible ingredients and substitutions to ensure customer satisfaction and safety.
• Filled in front and back of house as needed to ensure employees were well supported in all aspects.
• Kept employees operating productively and working on task to meet business and customer needs.

• Organized, shipped, and processed hundreds of items of inventory daily for adult education institutions within the state of Illinois.
• Maintained locked inventory of sensitive testing materials.
• Accommodated for ever changing delivery times and customer orders.
• Printed, organized, and shipped out teaching and training materials for Adult Education educators.
• Inputted documents necessary for certifications for educators that had completed Adult Education training programs.