Summary
Overview
Work History
Education
Skills
Timeline
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SNEH PATEL

South Elgin,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Thorough team contributor with strong organizational capabilities. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Assistant Application Engineer

Workstorm
08.2019 - Current
  • Provided Systematic and Operational support of the Workstorm Collaboration Platform for operationally complex and dynamic teams
  • Coordinated and implemented new components and upgrades to Workstorm applications
  • Conducted Research and gathered data from the Market for various similar apps
  • Currently working on creating a new feature within Workstorm application for task management for Law Firms
  • Collaborate with professionals at all levels of the organization and customers
  • Documented functional and technical specifications including application design changes and integrations for development.
  • Evaluated all technical documents applicable to tests
  • Developed various test techniques for software applications
  • Preformed Manual testing on Web app, Desktop app and Mobile App on IOS and Android devices.
  • Worked on creating enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance like SOC2.
  • Report and track bugs using Trello and working with development team to ensure applications issues are resolved and bugs are fixed for smoother production on schedule
  • Developed and maintained troubleshooting and configuration documentation for administered systems.


Senior Chargeback Analyst

Accertify- An American Express Company
07.2016 - 08.2019
  • Ability to review transaction records thoroughly to find discrepancies or evidence that supports a dispute case
  • Ability to write clear, professional, and effective representment letters and communicate with banks or credit card issuers
  • Reviewed chargeback cases initiated by customers, analyze the reasons behind the dispute (e.g., fraud, service issues, or errors).
  • Conducted search and gathered all necessary documentation (e.g., transaction details, customer communication, shipping confirmations) to respond to chargeback claims.
  • Drafted and submitted compelling reprentments(responses to chargebacks) to challenge disputes and potentially reverse the chargeback decision
  • Collaborated with the customer service, sales, and fraud teams to gather evidence and build strong cases for representment
  • Identified patterns in chargebacks, such as frequent fraud or disputes from certain geographic regions or transaction types
  • Leverage Accertify’s tools to enhance real-time transaction monitoring and risk scoring
  • Worked with cross-functional teams to implement strategies that reduce chargeback rates, improve customer satisfaction, and prevent future disputes
  • Provided insights to improve transaction validation and customer verification to reduce the risk of chargebacks
  • Lead cross-functional teams in the design and implementation of Accertify Intercepta tool to tailored analyst needs, utilizing participatory approaches to ensure sustainable solutions.
  • Performs in-depth analysis of variance lines returned by consumer; identifies source of issue and decides the appropriate action needed to resolve issue; complex issues could require the coordination of several internal departments and/or representatives from the client
  • Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
  • Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.
  • Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines
  • Facilitated cross-functional collaboration for successful completion of complex projects and clients
  • Environment- Interceptas, JIRA, Microsoft Office

Education

Bachelor of Science - Bioinformatics

Sardar Patel University
05.2010

Skills

  • Functionality support
  • Performance Optimization
  • Multitasking Abilities
  • Software Documentation
  • Time management abilities
  • Adaptability
  • Quality Assurance
  • Problem-solving aptitude
  • Investigation techniques
  • Organization skills
  • Risk Assessment
  • Information gathering and analysis

Timeline

Assistant Application Engineer

Workstorm
08.2019 - Current

Senior Chargeback Analyst

Accertify- An American Express Company
07.2016 - 08.2019

Bachelor of Science - Bioinformatics

Sardar Patel University

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