SNEHA RATHI
Indianapolis
Summary
Highly analytical, bilingual financial professional with proven success in claims investigation, transaction processing, and customer support across banking and warehouse operations. Recognized for resolving high-volume discrepancies with precision and timeliness. Equipped with strong collaboration skills and hands-on expertise in tools like SQL, Microsoft Office, and Visual Studio. Committed to process improvement, compliance, and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TRANSACTION SPECIALIST II
JP MORGAN CHASE & CO
Indianapolis
02.2023 - Current
- Audited ATM and Mobile Quick Deposit transactions for negotiability compliance.
- Conducted detailed investigations of transaction-related customer claims.
- Researched account activity to determine valid reimbursement decisions.
- Resolved complex issues involving electronic and manual transactions.
- Ensured compliance with internal controls and federal regulations, including those related to electronic funds transfers and customer privacy.
- Maintained high-resolution rate by implementing process improvements.
- Ensured customer claims were validated and addressed with minimal delay.
- Contributed to team workflow enhancements through collaboration and insight.
Teller
PNC Bank
Indianapolis
01.2023 - 02.2023
- Processed customer deposits and withdrawals efficiently.
- Assisted customers with account inquiries and transactions.
- Maintained accurate cash drawer and transaction records daily.
- Collaborated with team members to improve service delivery.
- Trained new tellers on procedures and best practices effectively.
- Ensured compliance with banking regulations and policies consistently.
SHIFT LEADER
Amazon Fulfillment Warehouse (MQJ1)
Indianapolis
10.2020 - 03.2021
- Led over 100 warehouse associates and 2 process guides to maintain productivity.
- Oversaw performance metrics and optimized labor allocation daily.
- Conducted team meetings in multiple languages and supported translations in Punjabi.
- Enhanced operational efficiency through task delegation and process streamlining.
- Improved shift output through targeted leadership and performance management.
- Provided critical support during peak seasonal operations.
PROBLEM SOLVER / LEARNING AMBASSADOR
Amazon Fulfillment Center
Indianapolis
03.2019 - 10.2020
- Investigated shipment delays and packaging issues in real time.
- Delivered hands-on training to new associates in outbound processes.
- Supported supervisors in daily operations and escalated urgent issues appropriately.
- Ensured consistent packaging quality and timely order fulfillment.
- Recognized as a go-to floor support for problem-solving under pressure.
Education
Associate Degree - Computer Software Development
Cincinnati State Technical College
Cincinnati, OH10.2020
Skills
- Transaction Claims Investigation
- SQL & Database Management
- Microsoft Office
- Visual Studio
- Reimbursement & Escalation Handling
- Financial Research & Documentation
- Cash Flow Reconciliation
- Compliance & Regulatory Adherence
- Cross-Functional Team Collaboration
- Problem Solving & Analytical Thinking
- Transaction auditing
- Compliance monitoring
- Customer claim resolution
- Process improvement
- Risk assessment
- Regulatory compliance
- Data analysis
- Team collaboration
Certification
- Software Development Certification, 03/01/20, Present
- Valid U.S. Driver’s License
Timeline
TRANSACTION SPECIALIST II
JP MORGAN CHASE & CO
02.2023 - Current
Teller
PNC Bank
01.2023 - 02.2023
SHIFT LEADER
Amazon Fulfillment Warehouse (MQJ1)
10.2020 - 03.2021
PROBLEM SOLVER / LEARNING AMBASSADOR
Amazon Fulfillment Center
03.2019 - 10.2020
Associate Degree - Computer Software Development
Cincinnati State Technical College
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