Summary
Overview
Work History
Education
Skills
Timeline
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Sneha Singh

Phoenix,AZ

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Experienced with managing technical projects and leading diverse teams to success. Utilizes strategic planning to enhance operational efficiency and deliver high-quality technology solutions. Track record of effective problem-solving and fostering collaborative environments.

Overview

16
16
years of professional experience

Work History

Service Manager

Cognizant Technologies
01.2025 - Current
  • Client : Petsmart
  • Conducted performance assessments, set service team goals and motivated improvements.
  • Established service department work schedules and delegated assignment for coverage needs.
  • Scheduled shifts and assigned tasks to optimize workforce productivity.
  • Managed the release schedule and post release coverage for new releases to understand the impact on business.
  • Monitored the services once the new feature on web and mobile went live, and communicated in case any failures occurred to leadership.
  • In case of failures, provided intermittent and long-term solutions to have minimum impact for the customers.
  • Oversaw day-to-day incidents and assisted in challenge resolution to reduce potential downtime.
  • Managed client communication to build trust and maintain loyalty.
  • Kept eye on open tickets to back up staff and affect timely resolutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.

Technical Product Owner/solutions Lead Architect

Cognizant Technologies
11.2022 - 01.2025
  • Client : Kaiser Permanente
  • Led Digital HealthCare team like Pharmacy/Rx Team, Checkout team., Payment team, BFF , Analytics team which supports Mobile and Mobile related WebViews.
  • Build and maintain a KP product roadmap for mobile application in pharmacy business and technical requirements by facilitating ongoing interaction with End to end business stakeholders and developers , ensuring that requirements are understood and expectations are managed.
  • Introduced enterprise mobile strategy and established initiatives including a Mobility Center of Excellence, developer and designer communities of practice, and reusable libraries that are used by all consumer-facing applications across the enterprise.
  • Participate in PMO (Project Management Organization) as required to ensure the projects have necessary resources from the engineering team
  • Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
  • Managed project scope, schedule, status and documentation.
  • Managed and delivered advanced customization and configuration for digital solutions.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Supervised deployments and provided troubleshooting and user support.
  • Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
  • Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
  • Simplified complex technical requirements for stakeholders, aiding in decision-making process for technology investments.
  • Gave constant upward feed to leadership team on product capability gaps, architectural gaps, and market/ industry trends.
  • Own the product backlog, ensuring user stories are clearly defined, prioritized, and ready for development, including acceptance criteria and associated KPIs.
  • Led omni channel platform to deliver experiences across mobile applications and web channels while decreasing time-to-market/costs and ensuring omni channel consistency.
  • Conduct detailed business analysis to understand market trends, customer behavior, and operational efficiency, providing actionable insights for decision-making.
  • Implementing Features through Entitlement and Feature flags to control the region specific rollouts.
  • Identify opportunities for process improvements, optimizing workflows, and enhancing product functionality.
  • Transitioned legacy codebase from Objective-C to Swift, reducing technical debt and increasing development speed.
  • Spearheaded the integration of new testing frameworks (XCTest, Quick/Nimble), resulting in a reducing the
  • Co-ordinated with project managers, developers, and internal stakeholders in various phases of application development .
  • Have created architectural diagrams for the applications that involved third party vendors as well.
  • Experience with support activities including L3 production support.
  • Leading a distributed team of 15 with onshore/offshore model and making sure that the team understands the bigger picture rather than just developing the given story and to have a clear End to end knowledge.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.

Technical Lead Engineer

Capgemini
11.2016 - 10.2017
  • Developed high-performing technical teams by offering targeted training, coaching, and mentorship opportunities.
  • Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
  • Contributed to business growth by successfully executing projects that generated new revenue streams or cost savings for clients.
  • Researched and identified solutions to technical problems.
  • Enhanced software quality by conducting thorough code reviews and providing constructive feedback to team members.
  • Improved team efficiency by implementing Agile methodologies and optimizing workflow processes.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Monitored system performance to identify potential issue.

Senior Software Engineer

Jardine Lloyd Thompson, JLT
06.2014 - 10.2016
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Regularly reviewed peers' code contributions, offering constructive feedback to enhance overall product quality.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Managing Enterprise Appstore for the company.
  • Making sure the apps are validated, UAT'ed and then made available to the enterprise Owned
  • Cross platform integration using phone gaip and Xcode.

Software Engineer

LearningMate Solutions
07.2011 - 07.2014
  • Collaborated with cross-functional teams to design, develop, and launch innovative iOS applications.
  • Led software architecture discussions within the team to establish best practices for scalable, maintainable codebases.
  • Integrated mobile payment platforms such as ApplePay.
  • Coordinated with QA teams to identify defects early in the development cycle, improving overall efficiency in delivering bug f ree pr oducts.
  • Developed user-friendly interfaces for enhanced user experience and satisfaction.
  • Maintained existing mobile applications by designing patches to be applied via iOS automatic updates.
  • Conducted data modeling, performance and integration testing.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Delivered successful product releases on schedule, ensuring seamless deployment and smooth end-user adoption.
  • Promoted a culture of collaboration within the team by organizing regular code reviews and sharing knowledge about emerging technologies.
  • Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
  • Designed user experience frameworks applicable to fit both iPad and iPhone screens.
  • Collaborated with cross-functional teams to develop high-quality iOS applications according to client requirements.
  • Collaborated closely with Quality Assurance teams to identify bugs during testing phases and resolved them swiftly.
  • Complied with Apple App Store guidelines to provide rapid approval and deployment to retail channels.
  • Tested and deployed scalable and highly available software products.
  • Led the integration of third-party libraries into existing codebases for enhanced functionality and improved user experience.
  • Applied Agile software development methodology to elevate final products and streamline development efforts.

IOS Developer

Payblox Solutions
11.2010 - 07.2011
  • Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
  • Integrated Linda framework to read card details in the app.
  • Collaborated closely with Quality Assurance teams to identify bugs during testing phases and resolved them swiftly.
  • Developed robust, scalable, maintainable, and testable code for various iOS applications.
  • Ensured timely delivery of projects by managing priorities, setting milestones, and meeting deadlines.
  • Complied with Apple App Store guidelines to provide rapid approval and deployment to retail channels.
  • Collaborated with cross-functional teams to develop high-quality iOS applications according to client requirements.
  • Maintained existing mobile applications by designing patches to be applied via iOS automatic updates.
  • Built custom UI components to provide visually appealing and interactive experiences for users.
  • Followed Apple's Human Interface guidelines to create products aligned with iOS UI norms.

IOS Developer

Exa India Pvt Ltd
02.2010 - 11.2010
  • Developed robust, scalable, maintainable, and testable code for various iOS applications.
  • Ensured timely delivery of projects by managing priorities, setting milestones, and meeting deadlines.
  • Reduced app crashes by optimizing code and conducting rigorous debugging sessions.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Tested and deployed scalable and highly available software products.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

Education

Master of Science - Computers

Mumbai University
Mumbai, Maharashtra
07.2009

Skills

  • Enterprise architecture design
  • Performance optimization
  • Security and compliance
  • Stakeholder communication
  • Systems design
  • DevOps implementation
  • Requirements gathering
  • Microservices architecture
  • Technical project management
  • Database performance
  • Infrastructure automation
  • Application modernization
  • Data integration strategies
  • Business solutions
  • Critical thinking

Timeline

Service Manager

Cognizant Technologies
01.2025 - Current

Technical Product Owner/solutions Lead Architect

Cognizant Technologies
11.2022 - 01.2025

Technical Lead Engineer

Capgemini
11.2016 - 10.2017

Senior Software Engineer

Jardine Lloyd Thompson, JLT
06.2014 - 10.2016

Software Engineer

LearningMate Solutions
07.2011 - 07.2014

IOS Developer

Payblox Solutions
11.2010 - 07.2011

IOS Developer

Exa India Pvt Ltd
02.2010 - 11.2010

Master of Science - Computers

Mumbai University

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