Sneha Reddy Chintapally

• Worked as a Business Operation Quality with Webhelp India for TikTok's Global Business Solutions team.
• Learned new things and created sheets that are helpful to the team.
• Maintained 100% of quality from team.

Achieved through a variety of strategies, including:

• Define clear standards for quality.
• Create and follow standard operating procedures (SOPs).
• I have gone through all the updates and made a short note of them to help the team understand easily and develop employees to ensure they are responsible for quality management.
• Quality Control: Taken multiple sessions to discuss doubts with team.
• Created sheets, which are helpful to the team, like lengthy videos and created trendy videos.
• Feedback: Encourage feedback and continuous improvement.
• Proved successful working within tight deadlines and a fast-paced environment.

• Worked as a Business Operation Associate in Accenture Operations India on YouTube data, such as videos, playlists, and channels. .
• Reviewing content of YouTube Trust and Safety (GOOGLE) by following the guidelines and policies of Client YOUTUBE, and making sure to review the content and apply Policy actions on a video basis, which are uploaded by the users.
• Grabbing the intention of the content and relay on that we must apply policies as per the content and remove the bad content from YouTube to keep clean and neat Platform for the Trust and Safety YouTube
• Participated in calibration session to discuss the process and updates for the betterment, to understand and work in many queues like badness, livestream, links, videos, and to grow in process-wise.
• Promoted as a Subject Matter Expert (SME) to the new joiners, I took initiative in conducting training sessions and worked on various queues such as badness, livestream, links, and videos.
• Promoted to review a specialized Queue Management in the process termed as INCUBATION TEAM, which is a fast-track batch in career-level movement.