Sneha Suresh Tembad

Inventory management:

• Keep track of stock and ordering to ensure the store has the right stock in the right quantities
• Manage inventory and analyze sales figures and forecast future sales and report to owner.

Loss prevention:

• Implement security measures to protect against fraud and theft
• Train staff on loss prevention techniques and address security issues when they arise

Leadership:

• Motivate teams to increase sales and oversee recruitment and training of staff
• Ensure the team and overall store performance are successful

Customer service:

Handle inquiries, complaints, and requests from customers and find a way to maximize value for customers while minimizing costs for the business

Problem solving and Interpersonal communication:

Quickly and creatively solve problems as they arise with strong interpersonal skills to perform the job

Merchandising:

Oversee the arrangement of merchandise and ensure it is well-presented and complies with brand guidelines

Troubleshooting user issues:

Responding to user reports of application problems, diagnosing the root cause, and providing solutions through phone, email, or chat support.

Incident management:

Logging and tracking support tickets, prioritizing issues, and escalating complex problems to appropriate teams.

Application installation and configuration:

Installing new software applications, configuring settings, and ensuring proper functionality.

Performance monitoring:

Monitoring application performance, identifying potential issues, and taking proactive measures to prevent disruptions.

Problem analysis and reporting:

Analyzing recurring issues, identifying trends, and creating reports to inform application improvements.

Collaboration with development teams:

Communicating user feedback and identified issues to developers to facilitate bug fixes and enhancements.

Documentation updates:

Maintaining user guides, knowledge base articles, and internal documentation regarding application functionality.

Change management:

Supporting application updates and upgrades, ensuring smooth transition and minimizing disruption to users.