SNEZANA ANDRIC
Boise,ID
Summary
Dedicated CBRS interested in applying her experience, communication and interpersonal skills to a CBRS Supervisor role. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and great interpersonal skills.
Overview
20
20
years of professional experience
Work History
COMMUNITY BASED REHABILITATION SERVICES (CBRS)
VISIONS COUNSELING & EDUCATION, LLC.
10.2021 - Current
- Teach and support clients how to access and navigate various community services and programs
- Teach clients valuable life skills essential for independent living
- Advocate for clients in certain professional settings (medical practitioners, housing authorities, social services, financial institutions, supported living agencies, etc.) Promote recovery through skill building and assist clients to integrate with their community
- Help clients develop coping skills to combat their emotional and mental issues
- Teach clients healthy and effective communication skills, behavior and symptom recognition, cause and effect of choices, taking responsibility for actions, anger management development, etc
- Writing and implementing treatment plans with target goals
- Writing daily/weekly notes for clients
- Keeping track of important dates and client units and their expiration dates
- Taking part in collaborative meetings and programs amongst staff.
COMMUNITY BASED REHABILITATION SERVICES (CBRS)
ALWAYS A WAY, LLC.
10.2020 - 10.2021
- Teach and support clients how to access and navigate various community services and programs
- Teach them valuable life skills essential for independent living
- Advocate for clients in certain professional settings (medical practitioners, housing authorities, social services, financial institutions, supported living agencies, etc.) Help clients develop coping skills to combat their emotional and mental issues
- Teach clients healthy and effective communication skills, behavior and symptom recognition, cause and effect of choices, taking responsibility for actions, anger management development, etc
- Writing and implementing treatment plans with target goals
- Writing daily/weekly notes for clients
- Keeping track of important dates and client units and their expiration dates
- Taking part in collaborative meetings and programs amongst staff.
RESIDENTIAL HABILITATION CASE MANAGER
COMMUNITY CONNECTIONS, INC.
03.2016 - 10.2020
- Develop and maintain a positive relationship with participants, guardians, IDHW, Targeted Service Coordinators, and other community contacts
- Oversee a participant caseload, ensuring participant and guardian needs are being met daily
- Attend all initial and follow-up intake/ISP meetings with prospective participants Conduct SIB-Rs (and other needed assessments) for Supported Living participants
- Participate in the on-call rotation, ensuring participants health & safety needs are being met
- Oversee compliance of RH perm files, plan monitoring, archiving as needed, and service delivery
- Work with supervisors to ensure consistent behavioral documentation by RH direct care staff Complete monthly Provider Status Reviews
- Ensure all required paperwork, is created/implemented/signed before a participant begins services Provide staff coverage within the program as needed or requested by direct supervisor.
PHARMACY TECHNICIAN
WALMART PHARMACY
08.2014 - 03.2017
- Ensure fulfillment of pharmacy prescriptions by inputting patient information into Walmart pharmacy systems
- Process insurance rejection claims by calling insurance companies to resolve rejections; and coordinate insurance billing (for example, third-party prescriptions)
- Maintain and track medication inventory by reporting low stock levels; ensure stock rotation on a first-in, first-out basis to assist in shrinkage control; process recalls and expired medications; perform inventory cycle counts; assist with physical counts for annual inventories
- Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learning from change and feedback
- Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open-Door Policy; and applying these in executing business processes and practices.
RESIDENTIAL HABILITATION PROGRAM COORDINATOR
DEVELOPMENTAL CONCEPTS, INC.
03.2012 - 08.2014
- Write and implement treatment plans for developmentally disabled adults
- Monitor Individualized Service Plans and ensure the safety and well-being of participants
- Coordinate all medical and other necessary appointments
- Train and supervise staff
- Ensure that the medical treatment of all participants is accurate and effective
- Communicate with support teams such as participants’ physicians, guardians, and service coordinators
- Ensure the individual's stability, safety, health promotion and maintenance, as well as acquisition of community living skills
- Calculate and review collected data on participants’ treatment plan goals
- Provide support to staff dealing with participants’ behaviors.
DEVELOPMENTAL TECHNICIAN
DEVELOPMENTAL CONCEPTS, INC.
10.2011 - 03.2012
- Behavioral therapy for developmentally disabled children while implementing treatment plans
- Conflict management and de-escalating clients with aggressive behavior
- Observe and record changes in client’s behavior and training progress
- Ensure safety and dignity of clients in community settings.
SALES ASSOCIATE
WALMART
03.2004 - 03.2012
- Provide excellent customer service Answer customer calls and assist in finding merchandise Follow proper procedures for handling claims merchandise Operating a multi-line phone and directing calls to management
Education
SOCIOLOGY BA -
BOISE STATE UNIVERSITY
05.2008
GERMAN BA -
BOISE STATE UNIVERSITY
05.2008
Skills
- Proficient in Microsoft Word, Excel, PowerPoint and Publisher
- Conflict Management
- Data Analysis and Data Entry
- Customer Service and Interpersonal Skills in High-Stress Environments
- Detail Oriented
- Fluent in German and Serbo-Croatian/Bosnian
- Treatment Plan Development
- Administrative Support
- Patient Monitoring
- Patient Transportation
- Patient Care Scheduling
- Patient Relations
- Disability Support
- Appointment Scheduling
- Telephone Reception
- Treatment Plan Implementation
- Records Management
- Service-Oriented Approach
- Progress Reporting
Activities
01/01/08, 05/01/08, INTERNSHIP, AGENCY FOR NEW AMERICANS, Case management experience with refugees and immigrants., Schedule medical appointments and assure transportation to and from these appointments and assure that suitable interpreters are present., Apply for low-income housing, food stamps, Social Security Cards, and any other needed documents., Furnish and prepare housing for clients prior to their arrival to the United States.
Languages
Bosnian
Native/ Bilingual
Serbian
Native/ Bilingual
German
Professional
Affiliations
Helping my father with his cleaning business.
Timeline
COMMUNITY BASED REHABILITATION SERVICES (CBRS)
VISIONS COUNSELING & EDUCATION, LLC.
10.2021 - Current
COMMUNITY BASED REHABILITATION SERVICES (CBRS)
ALWAYS A WAY, LLC.
10.2020 - 10.2021
RESIDENTIAL HABILITATION CASE MANAGER
COMMUNITY CONNECTIONS, INC.
03.2016 - 10.2020
PHARMACY TECHNICIAN
WALMART PHARMACY
08.2014 - 03.2017
RESIDENTIAL HABILITATION PROGRAM COORDINATOR
DEVELOPMENTAL CONCEPTS, INC.
03.2012 - 08.2014
DEVELOPMENTAL TECHNICIAN
DEVELOPMENTAL CONCEPTS, INC.
10.2011 - 03.2012
SALES ASSOCIATE
WALMART
03.2004 - 03.2012
SOCIOLOGY BA -
BOISE STATE UNIVERSITY
GERMAN BA -
BOISE STATE UNIVERSITY
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