Snezana Stojanovic
Indjija,Serbia
Summary
Detail- Oriented Assistant Housekeeper with over 20 years of experience in hospitality industry. Proven track record of managing large housekeeping teams and maintaining high standards of cleanliness
Overview
19
19
years of professional experience
Work History
First Housekeeper Assistant
Crystal Cruises
08.2017 - 05.2018
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Supervised daily operations of housekeeping department
- Trained new staff members
- Conducted regular inspections
- Handled guest complaints and Issue
Assistant Housekeeper
Crystal Cruises
08.2008 - 05.2017
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
- Assisted in hiring and training new housekeeping staff, improving overall team performance.
- Handled sensitive situations involving guest complaints with professionalism, resulting in satisfactory resolutions for all parties involved.
Stewardess
Crystal Cruises
05.1999 - 06.2008
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
Night Stewardess
Crystal Cruises
03.1999 - 04.1999
Education
High School Diploma -
Branko Radicevic
Sremski Karlovci Serbia 06-1989
Skills
- Teamwork
- Customer service
- Hospitality background
- Guest relations
- Staff training
- Budget control
- Detail-oriented
Timeline
First Housekeeper Assistant
Crystal Cruises
08.2017 - 05.2018
Assistant Housekeeper
Crystal Cruises
08.2008 - 05.2017
Stewardess
Crystal Cruises
05.1999 - 06.2008
Night Stewardess
Crystal Cruises
03.1999 - 04.1999
High School Diploma -
Branko Radicevic
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